Technical Support Representative

vor 2 Wochen

Wien, Österreich Adverity Vollzeit

We are looking for a Technical Support Representative, who will be the go-to expert for international customers using our SaaS platform, efficiently resolving their technical issues to ensure a seamless experience. Your expertise will play a crucial role in maintaining our customer satisfaction.- Vienna
- Full timeWhy you'll love it here

Corporate social responsibility program

Leading training & development program

Flexible working time

Home office

Modern & stylish office space

Additional paid days off

Ergonomic work space

Global team building events

International & diverse team

Cutting edge technology

Inclusive & collaborative environment

A wild rideThis is a **full-time** position where you can work in our **Vienna** office (as a hybrid model) or join our colleagues in our co-working space in **Sofia** (also as a hybrid model).

Some of the things you’ll work on:

- **Identify, categorise,** and **troubleshoot technical issues,** escalating complex cases to your Team Lead or relevant departments.
- **Communicate **resolution progress to clients and the team promptly.
- **Spot recurring client issues** or requests to enhance our **FAQ and Help Files.**:

- Collaborate daily with support, technical, and Customer Services teams to **achieve personal and team KPIs.**:

- Provide customers with **clear, professional**, and **error-free guidance** and solutions.

We’re excited if you have:

- Experience in a technical **SaaS support/helpdesk role,** with familiarity using **Zendesk **or a similar customer service ticketing tool.
- **Scripting skills** in languages such as **Python or SQL**, coupled with experience in working with **REST/JSON/XML APIs**, and the ability to understand and process log files.
- Experience in **reproducing and debugging** customer-reported issues across multiple layers of the technology stack.
- Outstanding communication skills in **English**, ensuring clarity and effectiveness in all interactions.
- A **tech-savvy** nature with a keenness to learn and explore new technologies.

**Nice to have**:

- Experience with Linux Shell.
- Written and verbal proficiency in German.

**Are you ready to apply?**

If this position is filled in Vienna, the minimum salary denoted for legal reasons and according to the collective agreement (IT KV) is €45.000. If this vacancy is filled in anywhere else, the salary will differ. In any case, we offer competitive salaries depending on your qualifications and experience.

About Adverity

Our SaaS company was founded in Vienna in 2015, since then, Adverity has been driving marketing intelligence of some of the world’s leading brands and agencies including IKEA, Red Bull, GroupM, Unilever, Omnicom, Barilla, JD Sports and Forbes.
Our mission is to empower Marketing and E-Commerce business users with our Marketing Analytics platform: we leverage all their data and turn it into powerful insights, decisions and actions.
How do we do it? At Adverity, we bring together international and diverse teams in an inclusive and safe environment. We believe in an entrepreneurial mindset, we help each other succeed, we strive to provide an awesome customer and employee experience, we prioritize work-life harmony and we dare to make mistakes to learn from them. If you share our values, Adverity is a great place for you

Contact us if you
have questions

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