Customer Care Coordinator Key Account

Vor 6 Tagen

Wien, Österreich Ocean Network Express Vollzeit

**CUSTOMER CARE COORDINATOR KEY ACCOUNT M/F/d**

**JOB PURPOSE & PRIMARY JOB RESPONSIBILITIES**

**In this role you will be responsible for providing frontline responses to queries and requests from our Key Accounts clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through Service Cloud or other channels.**

**UTILITIES**

- **Smooth customer and service oriented performance for designated clients**

- **Active communicator with international internal as well as external stakeholders**

- **Escalation point for enquiries or complaints**

- **Liaise cross functionally to overcome operational issues**

- **Ensure compliance with company rules**

- **Promoting e-commerce platform and self-service tools as applicable**

**REQUIRED SKILLS AND COMPETENCIES**

- **A minimum of 2 years of experience in shipping or logistics is required**

- **Distinct customer and service focus**

- **Persuasive, target and result oriented**

- **Google Workspace skills and a strong administrative focus**

- **Clear oral and written communication skills in English and German**

- **Strong digital orientation and growth mindset**

**WHAT WE OFFER**

- **Full-time employment**

- **Mobile working possibilities (2 days per week)**

- **Open communication and innovative collaboration**

- **Career & development opportunities**

- **Modern workplace**

- **The Office is located in Vienna (Hietzing)**

**Remuneration is based on the collective agreement for employees in forwarding and logistics in Austria, as amended, with overpayment based on professional experience and qualifications. The minimum salary for this position is currently EUR 2.562,50 gross per month for full-time** employment.

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