Junior Customer Support Specialist

**About Us**:
Cryptonow Austria is a core subsidiary of the Cryptonow Group, specializing in regulated digital asset services across Austria and the broader European market. Established in 2017, the company is dedicated to simplifying access to crypto-assets through secure, compliant, and user-friendly products and solutions.
The company’s product portfolio includes the unique Cryptonow Brokerage Platform and the widely recognized Cryptonow Crypto Gift Cards—offerings that have established new benchmarks in accessibility and ease of use for crypto-asset transactions.
Cryptonow envisions a financial future where access to digital assets is universal, secure, and inclusive. The company is actively driving this transformation by empowering individuals to participate in the decentralized economy with confidence. Its mission is clear: to unlock the full potential of crypto-assets and embed them as a trusted, regulated, and seamless part of everyday financial life.
Cryptonow Austria will operate as a financial institute—currently in active licensing proceedings overseen by the FMA (Financial Market Authority)—, ensuring compliance with the highest EU regulatory standards. The company maintains compliance standards to ensure operational integrity, safeguard client interests, and uphold the highest levels of financial governance.
**Role Overview**:
At Cryptonow, we make crypto simple and accessible — for everyone. As we expand our reach across Europe, we’re looking for a Junior Customer Support Specialist we’re looking for a Junior Customer Support Specialist who’s eager to learn, grow, and deliver excellent customer service. You’ll be the point of contact for our customers, helping them with questions about our prepaid gift cards, brokerage platform, and account setup. In this role, you’ll work closely with our experienced support team and receive full training on our tools, processes, and products. It’s the perfect opportunity to start a career in customer support within a fast-growing fintech environment.
**Key Responsibilities**:

- Assist customers with topics such as account creation, card activation, transactions, and security features.
- Escalate complex issues to senior team members or relevant departments.
- Maintain accurate records of interactions in our support platform (Intercom).
- Contribute to our Help Center by identifying gaps and suggesting article updates.
- Work alongside AI tools to improve automated responses and help train our AI support system.
- Uphold our high standards of customer care and represent the Cryptonow brand positively in every interaction.

**Qualifications**:

- 1-2 years of experience in customer service, retail, e-commerce, or a similar role (internships or entry-level roles also considered).
- Excellent communication skills in German and English (spoken and written).
- French or Dutch language skills are a strong plus.
- A positive, solution-oriented mindset with the ability to stay calm under pressure.
- Comfortable working with computer systems and learning new tools quickly.
- Interest in fintech, crypto, or AI tools is a plus — we’ll provide full training.

**What We Offer**:

- A friendly, supportive team environment where learning is encouraged.
- The opportunity to shape the future of our support operations, including the use of AI and automation tools
- Competitive salary package with room to grow as we scale across Europe
- The opportunity to work with innovative products in the exciting field of crypto and financial services.
- Opportunities for professional growth and development.
- Access to industry-leading customer support software tools to support your work.

If you are a dedicated customer support professional and you are excited about the opportunity to support our team, we would love to hear from you
Join us on our journey to reshape the future of financial services in Europe