Business Development Manager

**Title**:
Business Development Manager

**Job Purpose**:
The Business Development Manager for Marken is responsible for building up their defined territory and/or defined accounts by supporting and growing existing and new client relationships. This person defines organizational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions. Meeting these objectives includes the identification of potential accounts and opportunities, the formulation of specific account strategies, and the implementation of tactics that primarily result in new sales while building long-term productive customer-supplier relations. This position confers with other Marken Departments as well as Marken’s senior management to discuss quotations, project management and scheduling activities.

**Main Duties and Responsibilities**:

- Meet or exceed goals for assigned accounts, territory or area.
- Focus on growth of existing business and new customer sales by working to meet business goals set by management.
- Build upon and maintain Marken’s existing customer base through strong customer service, frequent client interaction and technical expertise
- Lead and provide business support to client specific team(s) of Project Managers and Project Coordinators to ensure end-to-end customer satisfaction and accuracy of all jobs pertaining to clients’ accounts assigned.
- Lead, develop and provide innovative services and technical solutions to clients
- Manage quote requests and client special requests
- Monitor and communicate client pipelines to senior management, providing timely reports on activities, expenses, operations and forecast data for assessment of progress on meeting objectives
- Facilitate, track and communicate job win / loss ratios & pursuit metrics for all assigned accounts by using Marken internal systems
- Identify and recommend solutions to address client loss scenarios
- Conduct market research/ trend analysis reporting for all assigned and prospective accounts
- Share market information (trends, competitor information, etc.) with Marketing and Senior Management
- Assist in managing audits & site visits and addressing complaints with QA / CAPA
- Attend trade shows / exhibitions, workshops and seminars
- Arrange client visits, dinners, outings and quarterly Meetings
- Demonstrate and client contracts, CDA’s, MSA’s and Technical Agreements

**Requirements**:

- Bachelor’s Degree
- 3-5 years sales or marketing experience within the Logistics, Clinical Supply and/or Pharmaceutical Industry
- High Level of business acumen in both administration and business strategies
- Demonstrated ability to network, prospect, persuade and develop rapport leading to successful deal closure
- Excellent interpersonal and communications skills surrounding clients
- Business language proficiency in German and English
- Strong organizational and time management skills
- Demonstrate strong problem-solving skills and exercises good judgment and appropriate discretion when reaching conclusions.
- Familiarity with Customer Relationship Management Systems (Saleforce)
- Proficiencies with MS Office (Excel, Word, Outlook)

**Marken** is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.

**Moving Our World Forward by Delivering What Matters.**

IND123