Customer Intelligence Specialist

**Full time**

**The location of the role is in: Vienna**

**About the job**

As our new Customer Intelligence Specialist, you will be responsible for planning, creating, executing and analyzing all processes related to our customer satisfaction survey. You will act as an interface between the CRM and Sales departments across all levels, ensuring an efficient setting up of target groups, and managing survey layouts, analysis and communication measures related to the survey. Supporting certain process implementations in our CRM and ERP systems (e.g., Microsoft Dynamics 365, S4HANA, O9 SCM) and driving related change management topics also fall under the scope of this role.

**In addition, your tasks will include**:

- Creating and sending out mailings and other communication measures related to customer satisfaction survey results, both internally and externally
- Setting, tracking and improving key performance indicators supporting the customer satisfaction survey globally
- Providing support material (live trainings, step-by-step-tutorials etc.) to ensure a successful survey execution and process implementation

**About You**

You are a strong communicator with a collaborative attitude. With your great enthusiasm and creative mindset, you bring new ideas to the table, not only as an individual but also together with your colleagues. You work well in cross-functional teams and are not afraid to take responsibility and make decisions. With your hands-on mentality, structured approach and analytical skills, you proactively seek to improve the status quo. You see change as something positive, can adapt quickly and you like to courageously help shaping the future of RHI Magnesita.

**What we expect from you in terms of**

**Education & skills**
- Strong experience in operational CRM management, ideally in Microsoft Dynamics 365
- Experience with S4HANA, O9 SCM tools or other reporting tools related to PowerBI will be an asset

**Languages**
- English - Proficient/Fluent
- Any other language is considered an asset

**Work Experience**
- A few years of relevant professional experience working with CRM/marketing automation systems

**Why you should work for RHI Magnesita**

You will perform in a customer focused environment. We live innovation and appreciate an open and pragmatic way of working. From our leaders we expect to drive our further transformation, to engage our people and to give direction. RHI Magnesita is a company where you can be yourself and where not only your resume and experience, but also your personality counts. We aim for global consistency in compensation policies, but also consider local common practices. RHI Magnesita is committed to support its employees through various means to enable the best possible performance.

**We offer**
- Flexible and trust-based working time
- Possibility of up to 50% home office incl. allowance
- Attractive remuneration packages including global bonus program
- Local benefits such as public transport annual pass (Wiener Linien), our own RHI Magnesite Café on site and daily meal allowance for numerous eateries (Europlaza)
- A variety of health offers (platform for mental & physical health, sponsoring of sports events etc.) and our own Corporate Benefits platform
- RHIM Academy for your ongoing learning & development, incl. full LinkedIn Learning catalogue

The annual gross salary for this position will start from € 65.000,00 on a full-time basis, depending on your qualification and experience, as well as the amount of overtime and your level of seniority. We will make sure to offer you a competitive salary package that values your relevant background and that’s in line with market values.

**Sounds like you?**

**About RHI Magnesita**

We are the acknowledged technology leader in the refractory industry. Our company is defined by people. We are committed to diversity and know that multiple approaches, perspectives and backgrounds fuel creativity and innovation. It is our aspiration to build a workplace culture where everyone feels valued, engages, and can enjoy a truly inclusive environment and the diverse voices of our employees are heard. We foster a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages open-mindedness, reliability, pragmatism, and innovation.

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