Head of Inside Sales Germany

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Employee Contract type:
Permanent Regular

Job Description:
Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Your next challenge
Build and lead a high-performing Inside Sales organization across Germany and Austria. Your team responds quickly to inbound leads from the small-customer / SME segment, drives structured outbound campaigns and phone-based new business acquisition, and delivers a reliable, scalable pipeline. Together with the Director Sales Germany & Austria, you’ll help shape our go-to-market strategy, connect data, tools & automation (HubSpot, Salesforce), and ensure targets are met and ideally exceeded.

What you’ll be doing:
Team Leadership & Coaching: Lead the Inside Sales team in Germany (employees) and manage a freelancer team for Inside & Sales Support in Austria. Provide regular coaching, call shadowing, KPI reviews, and enablement.
Lead Management & Speed: Ensure rapid response times to inbound (SME) leads and track SLAs.
Pipeline Generation & Conversion: Own opportunity volume, conversion rates, and pipeline coverage vs. target.
Tool Ownership (HubSpot / Salesforce): Leverage HubSpot sequences, workflows, and automations to drive efficiency; maintain data quality & reporting in Salesforce.
Freelancer Management: Recruit/onboard, define quality standards, track performance KPIs, manage budgets, and handle contracts for external Inside/Sales Support resources in Austria.
Forecasting & Target Management: Deliver monthly/quarterly forecasts (Leads Opps Revenue) and performance reviews; drive corrective actions to close pipeline gaps.
Sales Playbooks & Best Practices: Develop scalable guides (call scripts, objection handling, qualification frameworks such as BANT).
Change & Scale: Build scalable processes; select/integrate additional tools (dialer, conversational intelligence, reporting dashboards).
Culture & Role Model: Model a closing, coaching, and growth mindset; foster a performance-driven yet values-based team culture.

You’re a match- 5-8+ years of experience in Inside Sales, Telesales, Outbound BDR/SDR leadership, or a call center environment with proven results.- Demonstrated people leadership (people management) including coaching to goal attainment, KPI management, and performance improvement.- Strong track record in phone-based new customer acquisition & campaign conversion (B2B, ideally SME market).- Solid experience with HubSpot (sequences, automation, lead nurturing, reporting) and hands-on work with Salesforce (pipeline, forecasts, dashboards).- Target-driven: you have consistently met or overachieved your goals.- Excellent communication skills in German (C1/C2) and English (at least B2) — written and spoken.- Analytical and process-orien