Quality Assurance Team Leader

**Summary**:
Quality Assurance Team Leader (m/w/d), Schaftenau, Tyrol, Austria

As a QA Team Leader QA Compliance, your primary focus will be to inspire and lead a team of quality assurance experts in processing and handling reported product issues on behalf of our patients. You will do this while ensuring that our product investigations remain 100% compliant with Novartis policies on quality assurance as well as with relevant GxP and regulatory guidelines. Additionally, you will continuously strive towards simplifying and streamlining work processes. Are you motivated to support patients worldwide with their product experience and patient journey? Are you passionate about improving quality management systems? If so, then continue your quality journey and join us here at Novartis Austria where a highly-motivated team awaits your inspirational and innovative leadership.

**About the Role**:
**Major Accountabilities**:

- Ensure the adequate processing of reported technical customer complaints
- Approve the investigation of technical customer complaints
- Submission of the quarterly complaint trending report
- Evaluation and approval of Corrective and Preventative Action (CAPA) procedures and Risk Assessments
- Leading projects focused on continuous improvement
- Collaboration in the creation of Quality Assurance Agreements
- Preparation and active participation in audits and inspections
- Defining training requirements of the quality compliance team and ensuring that their methods of working adhere to Novartis values
- Ensuring seamless collaboration with quality stakeholders at the global level

**What you will bring to the role**:
**Essential**:

- University degree in pharmaceutical technology, biotechnology, biochemistry, chemistry, chemical engineering or another relevant natural science discipline
- At least 7 years of working experience, preferably in the pharmaceutical, biotechnology or related industry
- Fluency in English and intermediate proficiency in German
- Expertise on drug product manufacturing, preferably in either Quality Assurance or in Production
- Expertise in interacting with stakeholders based across multiple sites and multiple locations
- Expertise with health authority inspection along with experience with audits
- Solid project management skills and the ability to demonstrate a continuous improvement mindset
- Excellent collaboration skills

**Why Novartis?**

**Imagine what you could do here at Novartis**

In addition to a market-competitive base salary, we offer an attractive incentive program, a modern company pension scheme, childcare facilities, learning and development options as well as worldwide career opportunities within the Novartis group. In accordance with Austrian law, we are obliged to disclose the minimum salary as stated in the collective bargaining agreement. For this position the minimum salary is €64,023.54 per year (on a full-time basis). The actual salary will be significantly higher, as we strive to maintain a competitive position in the market and consider your previous experience, qualifications and individual competencies.

**Disabilities: Accessibility and Reasonable Adjustments**

**Commitment to Diversity & Inclusion**:
Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve. Our recruitment decisions are based on selecting the best person for the job, regardless of gender, religion, age, colour, race, sexual orientation, nationality, or disability.

**Join our Novartis Network**:
Division

Operations

Business Unit

Innovative Medicines

Location

Austria

Site

Schaftenau

Company / Legal Entity

AT33 (FCRS = AT033) Novartis Pharmaceutical Manufacturing GmbH

Functional Area

Quality

Job Type

Full time

Employment Type

Regular

Shift Work

No

**Adjustments for Applicants with Disabilities**:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.