Event Operations Manager

**JOB SUMMARY**

Directs and motivates team while personally assisting in the physical set up of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) and executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Monitors and controls financial and administrative responsibilities including asset protection.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 3 years experience in the event management, food and beverage, or related professional area.

**CORE WORK ACTIVITIES**

**Supporting Event Services Operations**
- Ensures Red Coat program is in place in accordance with Catering Event Service minimum standard.
- Delegates tasks to ensure room sets are “on time” and meet Event Service Standards.
- Manages departmental inventories and assets including par levels and maintenance of equipment.
- Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers).
- Manages departmental inventories and maintains equipment.
- Ensures candy rotation on all meeting room sets (if applicable).
- Establishes consistent standards for regular meeting room sets and VIP meeting room sets.
- Conducts function room inspections prior to each function to ensure the room is set according to specifications.
- Maintains cleanliness and sanitation standards in all banquet operation areas.
- Coordinates routine maintenance to ensure a quality meeting facility.
- Acts as a liaison between Banquets, Event Planning, Event Delivery teams and the group contact throughout the event.
- Coordinates the necessary departments to maintain the meeting room standards.
- Reviews the Diary weekly to ensure space maximization.
- Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.

**Providing Exceptional Customer Service**
- Makes presence known to customer at all times.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.

**Conducting Human Resources Activities**
- Sets service goals for event service supervisors and employees in order to achieve Event Planner satisfaction goals.
- Ensures employees understand expectations and parameters.
- Attends and participates in all pertinent meetings.
- Leads shifts and actively participates in the servicing of events.
- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
- Conducts monthly department meetings with Event Service staff.
- Schedules employees to ensure shift coverage and meet business demands and productivity goals; critiques any variances.
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Job Details**:

- Job title
- Event Operations Manager (m/w/d)
- Position Type
- Full Time
- Job ID
- 25092998
- Additional Info
- Career area
- Event Management
- Location(s)
- Hotel Imperial a Luxury Collection Hotel Vienna