Senior Enterprise Support Advisor

**We help the world run better**

**What you'll do**

The Senior ESA-Enterprise Support Advisor (f/m/d) is a client-facing role focused on driving customer success, utilizing proactive outcome success plans. The ESA helps accelerate a customer’s journey to the cloud as part of the RISE with SAP motion. The ESA delivers ongoing guidance around business strategy and transformation topics to ensure customer success.

**Key tasks include, but are not limited to the following**:

- Proactively supporting RISE with SAP transformations and SAP Enterprise Support assigned customer engagements mainly for Austrian customers and customers in the CEE region
- Developing, maintaining, and executing RISE with SAP Outcome Success Plans (OSP) that delivers measurable business value
- Directing current installed base customers to the cloud using proactive and preventive entitlements or center offerings so customers can easily deploy and optimize solutions quickly and safely with measurable outcomes
- Establishing and facilitating continuous collaboration & feedback loops with customer’s key stakeholders and internal SAP teams to ensure improvement of delivery, portfolio, processes, and tools
- Leveraging SAP tools, services, methodologies, and best practices to support successful SAP solution adoption among all deployment types (cloud, hybrid, and on-premise)
- Understanding and explaining features and benefits of the product line as it relates to customer needs
- Empowering customers to utilize SAP information sources/resources to broaden customer’s knowledge and expertise on SAP products and services. This can include areas like SAP Communities, OpenSAP, SAP Help, and other areas of customer information interests
- Supporting customer retention and renewals by delivering high quality customer engagements

**What you bring**:

- Bachelor’s degree in IT/Computer Science/Physics/Mathematics/Engineering/Business or equivalent preferred
- Several years of professional experience in a service & support role, or customer success role, or related area
- Strong background in customer success management and/or engagement advisory
- Be willing to learn, understand and execute on RISE transformation in scope for Enterprise Support Advisor
- Ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required
- Excellent German and conversational English language skills

**Meet your team**

The Enterprise Support Regional Delivery Unit is fully engaged in the ADOPT - CONSUME-EXPAND areas of the LACE customer success model. The knowledge and expertise of new technologies within our team and the delivery of customer-centric programs (like RISE with SAP), gives us channels to drive transformative customer experience. It is the role of the Enterprise Support Advisor to create, drive and deliver multiple positive customer encounters via a set of identified tasks.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 337200 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Part Time | Additional Locations: #LI-Hybrid