Global Loyalty

vor 1 Woche

Wien, Österreich woom Bikes Vollzeit

**Your Opportunity**

Are you ready to **bring our customer loyalty strategy to life** on a global scale? We’re looking for a hands-on CRM & Loyalty Specialist to **design**and **execute campaigns**and manage our **loyalty program**across multiple markets.You will optimize customer journeys, ensure flawless technical delivery, and turn data into actionable improvements. If you thrive on **data**, **process**, and **technical excellence**, we would love to hear from you.

**Your Mission**
- You manage the **hands-on execution**, **testing**, and **monitoring**of **automated campaigns**using our CRM tech stack
- You manage **segmentation logic**and **audience targeting**using behavioral and transactional data
- You **maintain templates**, personalization tokens, and modular content structures to ensure efficiency and **brand consistency**:

- You oversee **system integrations**and **data flows**between platforms to ensure seamless operation
- You **track**and **analyze key CRM**and loyalty metrics, including Open Rate, Customer Lifetime Value (CLV), and Retention Rate
- You **support**the **planning**, **execution**, and **analysis**of **A/B tests**, deriving actionable optimization recommendations
- You develop and maintain **dashboards**and **reports**to surface actionable insights for stakeholders
- You coordinate the implementation of **new loyalty features**and evaluate third-party integrations
- You align closely with **global**and **regional teams**to meet timelines, ensure quality assurance, and integrate feedback loops
- You actively contribute to the **evolution of our CRM and loyalty practices** by evaluating new tools, trends, and opportunities

**Your skills**
- **3-5 years of hands-on experience** in CRM operations, campaign management, or a similar role, preferably in an international environment
- You have proven expertise with **modern CRM platforms**and **marketing automation tools**(preferably SAP Emarsys, Shopify, CDP)
- You are proficient in **audience segmentation**, **data integration**, and **performance analysis**:

- You possess a highly **structured**and** detail-oriented mindset**with a strong interest in process excellence and scalability
- You have **experience with A/B testing methodologies** and turning data into actionable insights
- You are an **excellent communicator and collaborator**, comfortable working with cross-functional teams in **English**and **German**

**Who we are**

**Our sustainable and lightweight bikes have won awards and created a loyal customer base all over the world**We are an **international, multicultural team** with more than **15 nationalities**. With over **170 employees**it can be difficult** to maintain** the **startup atmosphere**, so we **place a lot of emphasis** on a **friendly working atmosphere** and **extensive**
**onboarding**.

For this position, we offer you a **gross monthly salary starting at EUR 3.300 on a full-time basis**. Of course, we take into account your individual qualifications and experience and are willing to pay an **appropriate overpayment**. We will be happy to discuss details in person.
- We focus on diversity and celebrate it. Equal opportunities for everyone and an anti-discriminatory personnel policy are particularly important to us._

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