Mass Account Manager

At refurbed we deeply care about the environment and the future of our planet. We are passionate about sustainability and want to make a positive impact. We have made it our purpose to change the world for the better and aspire to make refurbished products the new normal. In achieving our mission, we need people who share our beliefs and who want to be part of this exciting journey. Sounds interesting? Read on

Our Merchant team is looking for a part-time (min. 30h/week) or full-time Mass Account Manager (M/F/x). The Mass Account Manager is our interface with our merchants, and can directly influence selection, product quality, and partnerships.

Together with you and your talent we want to make consumption sustainable and build the leading marketplace for refurbished products in Europe. Join us on our mission #TalentForFuture

**WHO YOU ARE**:

- You ideally have an educational background in business, but no particular degree needed
- You ideally have some experience in Customer Service, Merchant Support, Account Management or similar
- You want to work with people and have great communication skills
- You are comfortable working with data, as well as with targets
- You are a data-driven problem solver and you aren’t afraid to experiment
- You have a ‘can do’ attitude
- You want to learn and grow and have a fail-fast mindset
- You are solutions-oriented and have the ability to prioritise tasks
- You are fluent in German and English
- You understand the key inputs and outputs in ecommerce

**WHAT YOU'LL DO**:

- You will provide quick response, basic account support for non-actively account managed merchants, which could range from complex customer questions to general system requests
- You will ensure that our merchants receive the best possible support for case-specific questions/concerns
- You will be the face of refurbed to a large number of our merchant partners
- You will create SOP’s and will be the voice of non-actively account managed merchants within the merchant team.
- You will build recommendations and share feedback with the merchant team

**ADDITIONAL FACTORS WE APPRECIATE**:

- Besides English and German you speak an additional European language (e.g. Italian, French, Spanish)
- You have experience working for a marketplace or in ecommerce

**WHY YOU SHOULD WORK WITH US**:**A mission**:
Let’s not waste our talent and use our valuable time to make a difference and help fix our planet. We care about the world - Join us on our mission and be part of our exciting journey

**Our culture and values**:

- Decisions should be made based on facts and not by hierarchy levels? We sure think so
- We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.
- You fail sometimes? Well, so do we We’re all just human, let’s not cry about it but learn from our mistakes to improve in the future

**Diversity and Inclusion**:

- No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up - we are a bunch of talented people who enjoy spending our time making a difference
- We hire for extra perspective and have around 120 great individuals from 30 nationalities and everyone brings something new to the table - no need to fly around the world, the refurbed family feels like travelling

**Development and Happiness**:

- You’ll get a smooth start by joining our 1.5 week long Onboarding Process to learn about our concept and what each department is doing to achieve our mission.
- We are keen on Career Development - So join our trainings, language courses or any other development program that will help you grow personally & professionally and steer your career into the future you are planning.
- With an average of 80% overall company happiness, month after month, you will be part of a company that values its team members and their well-being.

**Events and Fun**
- We like spending time with each other and we love parties and host four big parties each year (including our very own refurbed Oktoberfest), monthly Townhall meetings and also support team events with a budget
- Not a party animal? No problem at all - join one of our awesome refurbed clubs and do yoga, go hiking or play football with fellow team members. In the office we can come together for drinks, cookies, ice cream, a game of table football or darts, whenever we feel like it.

**Flexibility**
- We trust you to do the best job, so we don't care so much when you do it - you are able to self-organize.
- Work from home or in our modern and sustainable office in the heart of Vienna - we love dogs, so feel free to bring your furry little buddy too. And yes, there are free fruit, coffee & drinks in the office :)

**YOUR APPLICATION**:
Please include a cover letter and your CV.

For legal matters we state that the minimum wage for this position is 25,200 € gross per year. However, depending on your qualification a higher sa