Vp of Customer Happiness

vor 2 Wochen

Pasching, Österreich Tractive Vollzeit

**Your territory**

As VP of our Customer Happiness team, you will:

- Become our strategic partner and key voice when it comes to delivering a best-in-class customer experience around the globe
- Develop and execute a customer experience strategy that aligns with the company's mission and values
- Develop and implement strategies to enhance the customer experience and drive customer loyalty
- Provide leadership and guidance to a world class internal and external customer service team consisting of 50+ customer service managers
- Closely analyze relevant KPIs and subsequently create strategies or optimize teams to drive quality and speed of customer service
- Act as a thought leader and advocate for the customer within the organization
- Partner with other teams to drive customer-centric initiatives and projects
- Analyze customer feedback and data as basis for decision making and continuous improvement
- Employ a strong solution-oriented approach and think outside the box to solve complex customer service challenges
- Independently manage budgets and resources for the whole customer service area
- Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”

**Your profile**

Key requirements:

- At least 5 years of experience in a key leadership role in customer experience management in a fast growing company (ideally in a consumer product area like Tractive)
- Proven track record of building and leading high-performing teams
- Experience with customer data analysis and customer feedback systems
- Experience with ZenDesk (or a similar platform)
- Experience in complex problem solving and a strong knowledge in project management
- Ideally a good understanding in software development with connected devices
- Excellent English skills

Does this sound like you?
- Empowering and dedicated team leader with a good technical understanding
- Solution-oriented, organized and analytical mindset
- Passionate about developing top talent in a high-growth environment
- Innovative mindset with a deep understanding of customer service best practices and the needs of the company's customers

**Salary range**

Just so you know what to expect: For this position, we offer a competitive overpayment based on qualification and experience. Annual gross salary starts at € 80,000 full-time. At Tractive, that means a 4-day work week with a 3-day weekend. If you bring relevant experience in many of the fields of responsibility, the salary will be considerably higher.

  • Customer Service Team Lead

    vor 2 Wochen

    Pasching, Österreich Tractive Vollzeit

    **Your territory** As the Lead of one of our Customer Happiness teams, you will: - Manage and mentor a team of Customer Happiness Specialists to provide exceptional customer service - Develop and implement strategies to enhance customer satisfaction and retention - Foster effective internal communication within the Customer Happiness team regarding the...

  • Nike - Lead (Back of House)

    Vor 7 Tagen

    Pasching, Österreich Retailors Vollzeit

    The Lead’s mission is to take dedicated responsibility to monitor & manage the back of house & specific sales area to drive commercial success. **ESSENTIAL DUTIES AND RESPONSIBILITIES**: **Store Operations** Performance - Responsible for implementing action plans to achieve individual & team results - Build & maintain a strong commercial awareness of...

  • Wartungsplanung (M/w/d) Customer Service Center

    Vor 3 Tagen

    Pasching, Österreich Trumpf Vollzeit

    How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the...

  • Sales Manager Balkans

    vor 2 Wochen

    Pasching, Österreich Sandvik Vollzeit

    Your responsibilities: - Manage sales of products and services to customers within an assigned geographical territory - Retain and grow business with existing customers and generate sales from new customers - Anticipate and understand customer needs and match them with our product offering to maximize customer value and sales profit - Collect and...

  • Nike - Athlete (Sales Associate)

    Vor 7 Tagen

    Pasching, Österreich Retailors Vollzeit

    **Are you Ready?** As an Athlete, your mission will be to deliver a premium consumer experience by navigating through individual customer needs and providing a complete solution through Nike products and services. You will also be responsible to monitor & manage the back of house & specific sales area to drive commercial success. **ESSENTIAL DUTIES AND...

  • Bioprocess Product and Application Support Specialist

    Vor 6 Tagen

    Pasching, Oberösterreich, Österreich Cytiva Vollzeit € 60.000 - € 80.000 pro Jahr

    Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Cytiva, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.You'll thrive in a culture of belonging where you and your unique...

  • Hollister Co.

    Vor 6 Tagen

    Pasching, Oberösterreich, Österreich Hollister Co. Stores Vollzeit € 6.969 - € 7.088 pro Jahr

    Unternehmensbeschreibung Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each...

  • Operations Lead HR Austria

    Vor 6 Tagen

    Pasching, Österreich SD Worx Vollzeit

    SD Worx is a leading European provider of payroll and HR services with a global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring staffing solutions to life. In this way, companies of all sizes can turn their HR department into a source of value for the company and its employees. Our staffing solutions span an employee's entire...

  • Hollister Co.

    vor 1 Woche

    Pasching, Oberösterreich, Österreich Hollister Co. Stores Vollzeit € 19.980 pro Jahr

    Company Description Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each...

  • Junior Planner/ Plan-every-part Coordinator

    vor 1 Woche

    Pasching, Österreich Cytiva Vollzeit

    **Be part of something altogether life-changing** Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene...