Team Lead Partner Growth

_At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste._
- As the world's largest food waste-fighting app, we connect stores that have unsold, surplus food with consumers who buy and enjoy it. Our community of 67 million users has saved more than 173 million meals from going to waste across 17 countries, but there's still a lot more we want to achieve._
- Globally, more than a third of food is wasted, and climate experts agree that combating food waste is one of the most important things we can do to address the climate crisis. For us, it's simple: the bigger we get, the better placed we'll be to make a huge difference._
- That means we're looking for talented people with diverse skills and backgrounds to join us in the fight against food waste. That is where you come in: we're looking for an exceptional Team Lead Partner Growth to join us in our Vienna office._

**Your Mission**:
In your role, you are responsible for leading the Partner Growth Team based in Austria, and you report directly to the Head of Independent Partners.

You play a crucial role in scaling and retaining Too Good To Go's existing customers in Austria and Switzerland. You are jointly responsible for defining the partner growth strategy and for achieving our jointly agreed goals for the growth and supply of our partner companies.

You will lead and build up a very motivated and high-performance partner growth team with the aim of further optimizing, building and promoting the development of the team.

**Your Role**:
Team Leadership

- Lead the Partner Growth Team, currently consisting of 3 members, fostering a high-performing, collaborative, and supportive team culture.
- Oversee a team of 3 Key Account Store Operations Specialists who partner closely with our Key Account Managers in Austria and Switzerland.
- Inspire and motivate your team to deliver top performance in retention, optimization, and partner communication, serving as a role model through your own actions.
- Define clear performance and effort targets, ensuring KPIs are met through coaching, guidance, and regular sparring sessions.
- Support continuous development of team members by creating career growth opportunities and promoting stability within the team.
- Empower high performers with stretch assignments and actively support their individual career planning in collaboration with the Head of Independent Partners and People & Culture.

Strategy, Relationship management & result orientation

- You will work closely with our Head of Independent Partners, the Key Account Managers and your local, regional and global colleagues to optimize supply and cooperation with our partner companies
- You proactively improve processes to offer our partner companies better service and an excellent customer experience
- You set up innovative campaigns and projects to support our partner companies in being even more sustainable and making the best possible use of their partnership
- You plan, evaluate and continuously improve the efficiency of our processes and performance
- You like to work analytically and come up with new concepts for upselling
- You conduct weekly 1:1 discussions, team meetings and workshops both on site and remotely; new work is not a foreign word for you
- You ensure that global best practices and process improvements are implemented in the best possible way in your team and in cooperation with the sales team and key account team
- You will be responsible for recruiting your Partner Growth Team & Key Account Store Operation Specialist Team in collaboration with People&Culture and the Head of Independent Partners & Key Account Managers

**Your Profile**:

- You have experience in sales and/or account management or relationship management in Austria and/or Switzerland and have led a team in this capacity before
- You have proven success in account management and know how to further expand accounts and bind them to the company
- You are experienced in project management and stakeholder management and enjoy working in a team
- You bring experience in working matrix organizations, capable of leading complex teams and structures with collaboration, humility, and no ego.
- You are a motivated and experienced people leader with an excellent understanding of both the dynamics of a scale-up, and the coaching and leadership of a growth team, in person and remotely
- You work with KPIs to measure results and implement strategies
- You communicate very clearly and you find it easy to put ideas into practice
- You have a secure understanding of numbers and have experience with common sales tools, ideally Salesforce and Google Sheets
- Your team describes you as empathetic, result-oriented, hands-on and resilient
- You work in an organized and structured manner and it is easy for you to set priorities
- You are fluent in English and German, with Swiss German, French, or Italian considered a plus to better support the Swiss market
- You st