Customer Analyst Intern

**Customer Analyst Intern**:
At Podero, we’re building the future of energy consumption - combining the power of smart software with everyday devices to transform how people consume energy. Our mission is bold: turn homes and their devices into the most powerful tool for reducing CO₂ and electricity costs. We’re early - and moving fast. We’re backed by leading investors like Planet A and Systemiq Capital and already working with major energy providers like E.On and Total Energies.

If you're excited about using data to solve real-world energy problems, collaborating closely with engineers and customers, and being part of an ambitious team from day one, Podero is the place to do it. Join us to help build a company that’s lean by design, technically deep, and obsessed with solving the energy transition’s hardest problems.

**What We're Looking For**:

- You're studying **data science**, **engineering**, **energy systems**, **computer science**, **physics**, or a related field
- You're curious about how energy markets, smart devices, and optimization software intersect
- You can analyze messy real-world data (bonus if you’ve used Python, SQL, or similar tools)
- You enjoy debugging, identifying patterns, and turning numbers into stories
- You’re comfortable talking to technical and non-technical people - and enjoy doing both
- You’re fluent in English

**Your Tasks**:

- **Customer Support & Data Analysis**: Support live utility projects by analyzing device performance, savings, and optimization success - and preparing reports or visualizations.
- **Customer Debugging**: Investigate issues like device connectivity failures or load forecast deviations, working with our Engineering and Product teams to understand root causes.
- **Dashboarding & Monitoring**: Build or refine internal dashboards (in tools like Grafana, Retool, or Django admin) to track optimization KPIs across devices and customers.
- **Documentation & Tooling**: Help document recurring issues, write scripts or templates for internal tooling, and improve the customer-facing knowledge base.
- **Cross-Team Collaboration**: Join customer success calls, track integration progress, and work closely with our product and trading teams to translate customer needs into product insights.

**What You'll Get**:

- **Mission-Driven Work**: Help reduce 4.4% of global CO₂ emissions by contributing to the transition towards a more sustainable energy grid and strengthening Europe’s energy independence.
- **Ownership & Initiative**: Take real ownership of your work. At Podero, you’re encouraged to pursue your own ideas, shape your scope, and actively drive topics forward from day one.
- **Learning / Professional Growth**: Join a fast-paced, early-stage startup with significant learning and career advancement opportunities. Access to a strong network, including investors and key stakeholders in the energy and tech industries
- **Work Flexibility**: Remote or hybrid work options with the ability to work in our Vienna office. We’d love to have you on site in Vienna for the first 8-12 weeks of your employment.
- **Young and dynamic environment**: Flat hierarchies and a fun workplace-we’re a young team that gets along great
- **25 Days of Annual Leave**:

- **Off-sites and travel budget**: Regular Team Events and exciting off-site experiences all across Europe. Travel budgets for customer visits, conferences, and industry events.
- **Additional Perks**: MacBook, plus any equipment (AirPods, etc.) you might need to get your work done as effectively as possible. Snacks, coffee, and fruit at the office.