Delivery Architect

vor 12 Stunden

Wien, Österreich MBR Partners Vollzeit

**Position Summary**: The company’s "Delivery Team", has a vacancy in North America for a Delivery Engineer with a strong software background to join the Network Integration team. This is a post-sales technical role with focus on assisting customer use the product as well as design and deliver solutions for product/portfolio. **ESSENTIAL DUTIES AND RESPONSIBILITIES**: - Prime company contact for any Product issues opened - Interact with customers on a daily basis working on production and deployment, issue, etc - providing feedback to the larger team for resolution - Interact with concerned development teams to help get resolve the issue at the earliest - Great monitoring and debugging skills to collect all the needed logs with mínimal access and help provide the same to the concerned department for resolution - Good automation skills - Bring feedback back into Account/PLM/R&D community to help improve product functionality in future releases - Provide weekly execute updates on the execution and status of projects - Ensure overall customer deployment plans and timelines are driven to success and any limiting issues are successfully driven through the company team. **SKILLS** - Detailed-oriented with strong analytical and problem resolution skills in a customer-facing role. - Experience in below - Operating systems: Linux/Unix - Languages: JAVA, Python, Shell Scripting - Database(s): PostgreSQL, Neo4j, Cassandra, Mysql - Deployment environment: Docker, microservices - Deployment experience in cloud-based environment AWS/Azure is a plus. - Experience in the following is a requirement: - OSS/NMS products such as Ciena Blue Planet or other vendors like Amdocs, Ericsson, or Netcracker. - Telecommunications knowledge including DWDM, OTN, Ethernet, SDWAN, Docsis, xPON, IP, MPLS - Experience supporting mission-critical highly available (HA) systems - Source Control (svn, github) and Ticketing systems (JIRA, salesforce, other) - Strong written and oral English communication skills - Experience with OSS systems such as CA NimSoft, HP Openview, IBM Netcool/Tivoli or Infovista is a plus - Knowledge of SQL an advantage - Should be able to work independently and be able to work with a global team (Occasional weekend support and extra hours needed). **DESIRED CHARACTERISTICS** - Self-starter and self-manager with a positive attitude. - Team orientation, organized, and capable of independent work. - Multitasking: able to manage many projects simultaneously, and appropriately determine priorities. - Acumen for problem-solving. Ability to lead in an environment of change - flexibility, creativity, and patience. - Ability to learn and grasp technical concepts related to products being developed. - Able to work effectively at all work and communicate at levels within the workforce. **EDUCATION / EXPERIENCE** - Bachelor’s degree in a related field from a college or university with 10+ years of related experience. - At least 5-7 years of experience in any Enterprise production support Environment. - Minimum of 5 + years of OSS system knowledge especially in network operations, fault and performance management space - Minimum of 5 years in a customer-facing/pre-sales, hands-on product evaluation environment.

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