Front Office Manager

**Front Office Manager**

**_“Whatever story you choose, you are the star”_**

At **Meliá Hotels International**, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.

At **Meliá Hotels & Resorts** we put our soul and our passion into everything we do so that our guests can live a unique experience, full of the warmth and the hospitality that are so typical of our Spanish origin. If you have an eye for detail and wish to improve yourself every day in an environment which stands out for its personalized customer service, if you enjoy working for a stylish urban or leisure hotel brand, if you want to be part of a team of people who are passionate about what they doThen you belong at **Meliá Hotels & Resorts**.

Reporting to the General Manager of Melia Vienna, you are responsible for the Front Office Department ensuring a maximum of guest satisfaction and customer care by providing efficient and courteous service in accordance with the hotel standards. Furthermore, you have to control, train and develop existing standards and introduce new ones.

**MAIN JOB PURPOSE**:
This position has the overall responsibility to ensure the satisfaction of our guests in compliance with Meliá standards. You guide and train a highly motivated team and ensure a smooth flow of daily check-in / outs. In addition, you will support the recruitment and onboarding processes of new employees in cooperation with human resources department and work closely together with the housekeeping department.

**DUTIES AND RESPONIBILITES**:
1. achievement of efficient guest satisfaction in compliance with Meliá standards

2. authority to issue directives over the entire front office department

3. training, supervision and support of trainees and new employees

4. planning and organization of the front office

5. guidance and training of front office staff

6. continuous review of the effectiveness of the front office area and implementation of solutions

7. communication within the department and guiding the front office staff

8. general administrative activities such as correspondence as well as answering and making phone calls

9. set an example in service and customer care while maintaining a high level of respect and professionalism

10. ensure that all employees are aware of and comply with the security, health and safety regulations

**QUALIFICATIONS**:

- Minimum of 2 years experience as a Front Office Manager
- Profound experience in the 5* hospitality
- University degree of upper medium grade (Tourism, Hospitality Management)
- Passion for Guests
- Excellent communication skills
- High quality awareness and guest orientation
- Up-to-date knowledge about the cultural offers of Vienna, as well as gastronomic trends
- Safe handling of MS Office
- Fluent English and German language skills

**What benefits do we have for you?**
- If you love to travel, **Melia Hotels International** is the place to work. We have excellent discounts through our global **My MeliaRewards** program for you, your family, and friends.
- At **Melia the protagonist is you** You choose how far you want to go, and for this, we have different development plans in order to offer you opportunities for growth and to fulfill your professional dream. In addition, you can have international experiences if you wish, because we are located in more than forty countries
- **Meliá Hotels International** has developed a learning model focused on you, centered around continuous and experiential learning that can accompany you in your professional development. Because if you evolve, Melià evolves with you.
- Corporate Social Responsibility is of vital importance to us, and for this reason, we give the opportunity to participate in different events and social activities of diversity and social inclusion, always highlighting our values and purpose.

**What will it be like to work for Meliá Hotels International?**

**Meliá Hotels International** is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.

At **Meliá Hotels International** you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story.
- We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, o