Leader, Consumer Banking Operations

**Leader, Consumer Banking Operations - Vienna, Austria**

Do you want to drive technology innovation for a leading global financial network that bridges over 200 countries and territories and over 130 currencies? Are you motivated to provide a world-class customer ecosystem, connecting the world, and bringing boundless possibilities within reach? Join Western Union as a Leader in Consumer Banking Operations based in Vienna.

**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**

Western Union is the global leader in international money transfer across more than 200 countries, over 600,000 retail locations, and the largest digital money transfer app by revenue. We aim to serve all customers with the fast, reliable financial services they need to connect with others around the world and provide unique services for those without access to traditional financial institutions.

We recently launched WU+, a digital banking and payments capability in **Austria**, as part of a global initiative to enhance our customers’ experiences and build a closer relationship. We are investing heavily to develop innovative, trusted financial products and services, building our value proposition, and driving business growth. We’re hiring at all levels in the organization and looking for entrepreneurs at heart, who have experience building banking businesses, and want to do so in an environment focused on global migrant, mass-market, and under-served customers. If this aligns with your skills and passion, Western Union Digital Banking will be an unrivaled professional career opportunity.

**Relentless pursuit of better**

As Leader Consumer Banking Operations, you will be accountable for hands-on day-to-day execution and delivery of the operational services for our new digital bank account, WU+. You will ensure that the people, systems, and processes of internal and third-party service providers perform according to KPIs and support business and customer expectations. As the business grows, you will play a key role leading the expansion of the operations capabilities. Your position will be critical in coordinating, communicating, and leading across multiple internal and external teams and vendors globally, navigating a matrix structure. You will travel to ensure hands-on engagement with key stakeholders, teams, and vendors.

For this important role you have 7 - 10 years of industry experience, with 3 - 5 years managing operations and/or compliance operations within a banking environment, ideally consumer digital banking. You must have a good understanding of the European banking regulatory requirements and experience in building systems and processes to ensure operational compliance. You demonstrate excellent problem-solving skills and, the maturity, intellect, and leadership ability to pre-empt or rapidly identify and understand issues, propose solutions, and solve with minimum supervision. You have successfully led multi-cultural, cross-functional international remote teams. You can tailor messages for diverse audiences to achieve the desired outcome.

**Join us, and let’s connect the world**

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are under legal obligation to indicate the minimum salary, which is EUR 76,586 gross per year for this position. However, our attractive compensation packages follow current market salaries and can therefore be significantly above the indicated minimum salary.

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