Senior Product Manager, Member Experience

**About 9amHealth**:
9amHealth is redefining cardiometabolic care with a first-of-its-kind, whole-body approach to preventing and treating diabetes, obesity, high blood pressure, and hypertension. Founded in 2021 by the team behind mySugr and backed by 7Wire Ventures, Human Capital, Founders Fund, and Define Ventures, we deliver custom care plans, fast medication, and expert guidance that empower patients to live healthier every day. The company is based in Encinitas, California with our main Product Development Hub in Vienna, Austria.

**The Role**:
We’re seeking an entrepreneurial, user-obsessed Senior Product Manager to own and elevate our Member Experience. You’ll be based in Vienna—where our larger team sits—and partner with our Head of Design, (AI) engineers, and cross-functional stakeholders across Vienna and the US. Your mission: drive efficiency and clinical outcomes simultaneously by delivering a smooth, intelligent, AI-driven member journey that complements our clinical product managed by the Clinical Experience PM.

**What You’ll Do**:

- Member Experience & Outcome Optimization
Develop a deep understanding of our members’ journey—identify drop-off points, pain areas, and moments to influence behavior. Design and deliver AI-enabled solutions (personalized nudges, smart triage flows, proactive insights) that both streamline processes and drive better clinical outcomes.
- Product Strategy & Roadmap
Translate strategic goals (improved outcomes + operational efficiency) into an outcome-focused roadmap. Prioritize AI and non-AI initiatives alike based on their projected impact to member engagement, retention, and key clinical metrics.
- Scrum Team Leadership
Lead our distributed scrum team end-to-end—sprint planning, backlog grooming, daily stand-ups, demos, retros. Ensure every feature, from simple UI tweaks to advanced automation, aligns with member needs and technical feasibility.
- Data-Driven Insights & Experimentation
Define and track success metrics (activation, engagement, NPS, retention, clinical adherence). Use analytics tools and direct member feedback to run A/B tests, validate hypotheses, and continuously refine AI models and UX flows.
- Stakeholder Communication & Reporting
Serve as the primary product liaison: present vision, roadmap, and results—including AI pilots and performance—to the Co-CEO and executive team. Keep cross-functional partners aligned on trade-offs, timelines, and the interplay between Member and Clinical products.
- Innovation & Continuous Improvement
Embed an experimental mindset across all initiatives: pilot new automation concepts, learn rapidly from outcomes, and scale successful approaches into our core Member Experience.

**What You’ll Need**:
**Minimum Qualifications**:

- 5+ years of product management experience, ideally in consumer-facing or B2B SaaS environments
- Proven success leading end-to-end discovery, design, and delivery of digital experiences
- Deep proficiency with Agile/Scrum methodologies and tools (Jira, Asana, etc.) and hands-on sprint leadership
- Excellent qualitative research skills: journey mapping, user interviews, usability testing
- Comfort with data analytics (SQL, Mixpanel, Amplitude) to inform decisions
- Entrepreneurial, bias-for-action mindset: thrive in ambiguity, prototype rapidly, learn continuously
- Strong communication skills and ability to manage diverse stakeholder groups

**Preferred Qualifications**
- Experience in healthcare, telehealth, or behavior-change products
- Familiarity with AI/ML concepts and practical integration patterns
- Background working with distributed or remote teams across time zones
- Prior startup or fast-paced environment experience

**What You Can Expect at 9amHealth**
- A highly collaborative, mission-driven culture where your ideas have direct impact
- Close mentorship from founders and senior leaders who have built and scaled digital health products
- A hybrid work model with a minimum of 2 days per week in our Vienna office and flexibility to work remotely the rest of the time
- Competitive compensation, equity, and benefits tailored to support your health and wellbeing

If you’re passionate about architecting AI-driven experiences that drive both member satisfaction and measurable clinical outcomes—and you love moving fast and learning even faster—we’d love to hear from you.