Customer Care Professional

Vor 7 Tagen

Wien, Österreich Eversport GmbH Vollzeit

Our hearts are burning for sport in all its facets and for the many opportunities that the digital world brings with it. We at Eversports are an international, dynamic team that works hard, has fun and shares a great vision: "make sports happen".

For more insight into our history, incredible team and products, check out our ‘about us’ page on our website

OVERVIEW

As our new Customer Care Executive (M/F/d) in Vienna you will use your strong communication skills and passion for people as well as sports to support our partners in growing their businesses. You will guide our partners towards utilizing the Eversports Manager in the most beneficial and efficient way. Additionally, you will also be in close cooperation with our Sales and Finance department as well as working closely together with our Product & Engineering department daily.

FULL-TIME (35h/week, every second Friday off)

**Planned start**: July

VIENNA, Austria

Tasks
- Support our existing clients via all support channels such as the ticket system, in writing via live chat and by telephone through the hotline
- Be involved in Customer Care projects and initiatives as well as keep our existing customers engaged
- Help out with different daily tasks and ad hoc tasks in the customer care department (e.g. customer imports) y improve the online helpdesk ensuring the content is up-to-date, relevant and easy to use
- Help out in different daily tasks and ad hoc tasks in the customer care department (e.g. customer imports)

**Requirements**:

- Excellent English and German skills
- Dutch or French language skills are a plus
- Positive mindset and strong interpersonal skills
- Confidence with calling B2B partners
- Reliability, attention to details and solution-orientation
- Very good knowledge of MS Office and Excel

**Benefits**:

- Flexible hours and a high degree of personal responsibility
- Hybrid work setup (home office days and personal desk on site)
- A beautiful open office in the heart of the city that waits for you to bring out the best of it
- 35 hour working week (every second Friday off)
- Freely available budget and extra vacation days for further trainings and self-improvement
- Monthly budget for sports at Eversports

A laptop; Apple, Windows or Linux for example, as well as additional hardware Joint after-work activities and cross-national team events
- Passionate, international, innovative and, of course, sporty team

**And here's the fine print**: For this position, we will offer a monthly gross salary of € 2.100 (based on full-time 35h)

We look forward to hearing from you

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