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Technical Support Specialist
vor 2 Wochen
COMPANY PROFILE: WHO WE ARE LOOKING FOR: At the engineering, production and sales location in Sankt Valentin we are looking for support for our "Technical Support" team for our agricultural machinery brands Case IH & Steyr and New Holland. You give technical support (via technical helpdesk “ASSIST”) to dealers, importers and customers as well as in-house (product support, sales, development, manufacturing, quality). YOUR KEY RESPONSIBILITIES: - Professional support for customers, contractual partners and importers (in German and English) via the ASIST / THD platform. - Picking up technical problems, investigating them and using ASIST and internal processes to record them and report them prioritized for quality improvement; take product responsibility yourself. - Scheduling field visits to understand, resolve, and report on technical/operational issues. - Independent creation of documents for service meetings, taking into account internal specifications in cooperation with the product support organization. - Active participation in training courses for the introduction of new products and technologies and the start of the season. YOUR KEY COMPETENCES AND QUALIFICATIONS: - Completed technical training (apprenticeship in vehicle technology - preferably master craftsman’s examination or graduate of the technical school for agricultural engineering). - Experience with tractor technology is an advantage. - Self-confident. - Ability to work in a team, self-organization and high self-motivation. - Good MS Office knowledge. - Solid knowledge of English and the willingness to develop it further. - Willingness to travel - approximately 20% (in the EMEA region).
