Head of Sales and Customer Service

**Job description**: In this position you will be responsible for building strong relationships within the Sales team, Clients and GlobeAir Partners in order to promote mutual satisfaction. Some of your daily tasks include: - Oversee the sales team's day-to-day operations, including adherence to sales targets and objectives. - Develop and implement sales strategies and initiatives to drive business growth. - Establish a fair 3-month shift roster for the sales team. - Provide administrative support to accounting and ensure a qualitative invoice approval process. - Monitor and evaluate individual & team performance against set KPIs, providing feedback and coaching as necessary. - Handle recruitment, onboarding, and training new team members to ensure a smooth transition and integration. - Conduct regular team meetings and performance reviews to foster a culture of accountability and continuous improvement. - Liaise with other departments such as business operations, marketing, accounting, and IT to ensure alignment and collaboration. - To create sales strategies and decision-making by staying current on industry trends, market developments, and competitor activities. - Establish clear, measurable sales goals and objectives that align with the organization's overall business strategy. - Utilize the CRM (HubSpot) to increase conversions and deepen client knowledge while maintaining strong, documented SOPs and enhancing communication strategies to improve client relationships. **Support Function**: - Assist VP Sales & Marketing in developing an annual business plan that includes specific, measurable objectives, targets, and initiatives to support the delivery of the business strategy in light of your research and assessment of future sales strategies. Propose associated resource requirements and budgets. **Qualifications**: To be successful in this position you should be able to demonstrate the following: - Previous experience in B2B sales, B2C, negotiation, brokerage, and/or travel & tourism - University Degree in Business Administration, International Business, Economics, and/or equivalent work experience. - Business Aviation Experience is a plus. - Proven track record of strong sales skills. - Experience of excellent customer service and claim management - Strong knowledge of Aviation market dynamics (inhouse and brokerage) - Knowledge of sales targets. - Experience in a leading position from an international multicultural team is preferred. - Must possess confident and effective interpersonal communication skills with the ability to foster lasting relationships - Focus on team success and not personal interests. - Excellent English language skills (both verbal and written), all additional languages are a plus (German language is not required) - IT proficiency, excellent MS Office skills and use of computer programs. E.g. Operator, Q2 pricing tool, Leapsome, Personio for shift planning. Problem-solving, good decision-making, interpersonal and communication skills - Team orientation, stress resistance and flexibility. - Highly self-motivated and proactive with a willingness to take initiative - Determination and enthusiasm to achieve results - Excellent listening, negotiation and presentation skills - Flexible approach to work, to match the operational requirements (shifts, weekends, holiday, overtime, and travel) - Must have the right to live and work in Austria **What we provide**: - A strategic leadership role in a fast-growing, international aviation company. - Free empty leg flights on our aircrafts for our #dreamteam members - An exciting and challenging task for ambitious business aviation enthusiast - A secure job in a successful, internationally active company - English corporate language with an international environment and a multi-cultural team - An open and respectful corporate culture characterized by a refreshing team spirit - Relocation package - Permanent, Full time position (On-Site Only) - Free parking available on-site and access to public transportation within walking distance. - Monthly contribution towards ‘Klimaticket’ - Competitive salary with performance-based commission and benefit. - Annual gross salary starting from € 43.400, - (compensation negotiable according to qualification and experience) **Contact information**: Recruitment Team GlobeAir AG Polytec-Straße 1 4063 Hörsching Austria Phone: +43 7221 72740-0 **About us**: Be part of our continuing growth story Founded in 2007, GlobeAir is built on the company value of "Passion into Profession" and approaches every situation with customer experience in mind. As a multicultural company with over 160 employees from over 29 countries, we are constantly setting the benchmark in private jet charter services all around Europe and shape connectivity. Diversity promotes innovation, and our team comprises of individuals with a wide variety of backgrounds, and expertise driving cultural vibrancy. We are committed to the health a