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Operations & Customer Service Executive

vor 3 Wochen

Schwechat, Österreich AmerisourceBergen Vollzeit

What you will be doing

Under broad supervision of the Customer Service Manager, you will become an integral part of our team, acting as first point of contact for our customers on an international level. Our Customer Service teams works closely with other offices around the world as well as vendors and governmental agencies to find optimal solutions for our customers complex logístical needs. We offer an exciting and dynamic work place that rewards self initiatives and thinking outside the box. World Courier offers a diverse working environment with short decision paths, flat hierarchies and eye-level communication between all company employees.

Primary Duties and Responsibilities:

- Engage in effective personal communication with customers, colleagues and suppliers
- Maintain effective relationships with clients and proactively support their complex needs
- Ensure all shipments and customs requirements are handled according to company and international regulations
- Calculate, prepare and present quotes for external and internal customers in line with established guidelines and policies
- React flexibly to deviations in shipments and provide customers with suitable and efficient solutions
- Generate sales leads and collaborate with sales on identification and development of potential and existing accounts

What your background should look like
- Requires broad training in fields such as business administration, logistics or operations
- Fluent in English and German
- Effective oral and written communication
- Ability to represent a positive and professional image
- Able to prioritize work load and consistently meet deadlines; possess exceptional time management skills and attention to detail
- Strong problem solving, analytical and investigative skills to bring issues to resolution
- Flexibility in working shifts, including some weekends and holidays
- Proficient knowledge of Microsoft Word, Excel, Power Point and Outlook

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.