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Solutions Architect

vor 2 Wochen

Wien, Österreich Zoovu Vollzeit

**What Zoovu Does**

Zoovu is an AI-powered Conversational Search Platform that transforms product data into structured, searchable information so that businesses can deliver scalable consumer-friendly search experiences.

Zoovu is the leader in digital commerce search. Zoovu makes every search a conversation that engages to reveal wants and needs. If customers can’t find what they want and need, they can’t buy it. With Zoovu, indecisive customers receive personal and interactive assistance to help make informed purchase decisions.

**The Role**:
You will onboard and enable new customers while delivering technical oversight and leadership across multiple complex, enterprise-level projects and programs across some of the largest, most recognizable brands on the planet. Blending strong technical competency with a consultative approach, you will work seamlessly within the teams to ensure every Zoovu customer goes live with a solution that is properly integrated, documented, and provides a solid architectural foundation for continued growth. When not working on projects, you will focus on internal initiatives that improve the teams capabilities, and cultivates efficiencies within the organization.
- Complete the onboarding and enablement of new customers while setting overall architecture for customer implementations, including data exchanges and transformation between enterprise systems
- Responsible for identifying technical requirements and use cases to assure Zoovu’s solution is properly implemented in the most efficient manner to drive value and exceed customer expectations.
- Act as the senior technical liaison throughout the customer enablement program, supporting the Platform Consultant and CSP to ensure quality deliverables
- Seamlessly interact with product, support, and development teams as needed to accomplish daily activities
- Develop technical documentation based on as-is and future state of customer implementations
- Develop and document best practices for common integration and deployment scenarios
- Identify technical risks and potential blockers within projects and proactively mitigate
- Demonstrate a high level of competency in the Zoovu platform and continually stay up to date with trends and latest features and functionality
- Contributes to ongoing initiatives that continuously improve our approach to efficiently and effectively deliver success to our customers

**Essential Skills**:

- Bachelor’s Degree in Computer Science or equivalent with 5+ years’ experience delivering complex projects / software on or before time
- Previous experience as a web developer / software engineer
- Experience with web technologies, specifically HTML, CSS / CSS3 & JavaScript. Frameworks like React.js, Vue.js, Amber or Angular would be a plus
- Experience in enterprise integrations (REST APIs, Webhooks etc.)
- Experience in working with complex data sets and data manipulation, working knowledge of Regular Expressions
- Strong communication and relationship management skills
- Strong Consulting skills and ability to act as a trusted advisor to our customers
- Self-motivated, collaborative, responsible, and passionate about exceeding client expectations
- Effective communicator both internally and externally
- Ability to prioritize, multi-task, and perform effectively in ambiguous environments
- Outstanding asynchronous and remote communications skills
- Ability to explain technical concepts with ease and in the simplest manner possible to any type of audience (technical through non-technical)
- Ability to engage different teams while driving towards project success

**Nice to Haves**:

- Existing knowledge of software in digital marketing and/or digital media space
- Experience of working in a SaaS or a PaaS environment would be desirable
- Highly effective at leading and facilitating executive meetings and workshops
- Experience working with with SAP

**Challenge yourself and progress your career with us**

**Our Commitment to Diversity and Inclusion**
- Zoovu is committed to equal opportunity employment regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other basis as protected by applicable law. We are committed to increasing diversity across our team and ensuring that Zoovu is a place where people from all backgrounds can make an impact._