Information Technology Support Specialist

**Join Our Team as an Information Technology Support Specialist - Exciting Opportunity in Austria**

Are you passionate about IT support and ready to take your career to the next level? We are looking for a skilled and dedicated **Information Technology Support Specialist** to join our dynamic team, covering the Eugendorf and Salzburg locations. This is a fantastic opportunity to work with cutting-edge technologies while providing essential technical support in two vibrant locations. If you have a customer-oriented mindset, strong troubleshooting abilities, and want to make an impact, we want to hear from you

**What You’ll Be Doing**:

- **Incident Management**: Take charge of managing incidents through ITSM tools and ensure that services comply with SLA requirements.
- **Onsite Support**: Provide hands-on technical support, troubleshooting hardware and software issues to minimize downtime.
- **Mobile Device Support**: Assist users with troubleshooting and resolving issues on iOS and Android devices.
- **Hardware Maintenance**: Conduct regular hardware checks and replace faulty cables or devices when needed.
- **Request Management (IMAC)**: Perform Installation, Move, Add, and Change (IMAC) activities to keep systems running smoothly.
- **System Configuration**: Set up client systems using SCCM for Windows 10 and handle printer installations.
- **Ticket Management**: Document, update, and close all tickets efficiently to maintain a smooth workflow.
- **Inventory & Logistics**: Manage stock, perform regular inventory checks, and handle vendor RMAs while ensuring timely device shipments.
- **Remote Support**: Provide remote IT support to remote and spoke locations, with occasional travel to smaller locations as needed.
- **Additional Tasks**: Assist with IT equipment logistics and support processes, ensuring everything runs smoothly.

**What We’re Looking For**:

- **Education**: A Bachelor’s degree in Computer Science or a related field (or equivalent experience).
- **Certifications**: CompTIA A+, Microsoft Certified Professional (MCP) or higher.
- **Experience**: A minimum of 5 years in Desktop and Smart Hands Support, IT support, or similar roles.
- **Technical Expertise**: Strong troubleshooting skills for hardware and software, with experience in Windows 10, SCCM, and iOS/Android devices. Familiarity with ITSM tools is a plus.
- **Languages**: Proficiency in English (C1) and Austrian German (C1).
- **Other**: Excellent communication and customer service skills, strong inventory management abilities, and the flexibility to travel between locations as needed (car required).

**What’s in It for You**:

- **Competitive Salary**: EUR 55,000 - 60,000 gross per annum.
- **Professional Growth**: Opportunities for career development and learning.
- **Dynamic Environment**: Work with cutting-edge IT tools and technologies in a variety of tasks.
- **Flexible Working Conditions**: A work-life balance with flexibility.

**Job Types**: Full-time, Permanent

Pay: 55.000,00€ - 60.000,00€ per year

Ability to commute/relocate:

- Salzburg, S (Salzburg (Stadt)): Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you willing to provide onsite support at both the Eugendorf and Salzburg locations as part of this role?

**Experience**:

- IT Support: 5 years (required)

**Language**:

- German (required)
- English (required)

License/Certification:

- driver's license (required)

**Location**:

- Salzburg, S (Salzburg (Stadt)) (preferred)

Willingness to travel:

- 25% (required)

Work Location: In person

Expected Start Date: 24/02/2025