Senior Product Manager

Founded in 2017, we're Europe's fastest-growing marketplace for refurbished products, active in 12 European countries, having surpassed €2Bn in GMV - all this while being profitable. With beautiful headquarters in Vienna, we have a remote-first culture and Refurbed's 250 employees can also enjoy two months of workation per year. We've been recognized for three consecutive years as the Top DACH Employer by Kununu.

Our mission is to empower customers to buy products up to 40% cheaper while making a substantial impact on reducing CO2 emissions - Join us to make consumption more sustainable

We're looking for a
Senior Product Manager
to own and expand the purchase experience on refurbed, making the journey from cart to confirmation effortless, transparent, and optimized for conversion. You will lead the Purchase Squad, responsible for our cart, checkout, payment methods, and add-ons (like warranties or accessories). Your mission: create a fast, frictionless, and trustworthy purchase flow that drives customer satisfaction, trust, and business growth.

You'll collaborate cross-functionally with engineers, data analysts, legal, and commercial stakeholders, ensuring our customers can seamlessly complete purchases — no matter their country, payment method, or device.

WHO YOU ARE:

• 5+ years of product management experience, with at least 2 years in checkout, payments, or e-commerce purchase flows.
• Deep understanding of payment processing, fraud prevention, and checkout UX best practices.
• Proven success improving conversion rates, payment reliability, and user trust through data-driven experimentation.
• Experience managing third-party payment providers (PSPs), integrations, and compliance-related initiatives.
• Technical understanding of payment APIs, transaction flows, and error handling, with the ability to collaborate effectively with engineers.
• Excellent stakeholder management and communication skills across technical, commercial, and compliance teams.
• Analytical mindset — comfortable defining KPIs, running a/bs, interpreting funnel data, and making decisions based on insights.

WHAT YOU'LL DO:

• Own the product vision, strategy, and roadmap for the Purchase squad — defining how customers add items to cart, complete checkout, and pay with confidence.
• Drive optimization of conversion rates through better UX, reliability, and performance across all payment and checkout experiences.
• Lead initiatives to expand and localize payment options (e.g., BNPL, digital wallets, invoicing) while ensuring compliance, trust, and cost efficiency.
• Develop and scale add-ons (like insurance, extended warranties, or upsells) that enhance value for customers and revenue for refurbed.
• Use data, experimentation, and qualitative research to identify pain points, test hypotheses, and iterate quickly for measurable impact.
• Collaborate closely with engineers to define system-level requirements, ensuring checkout performance, stability, and extensibility.

WHY YOU WILL ENJOY WORKING WITH US:

Our Culture and Values:

• Decisions should be made based on facts and not by hierarchy levels? We sure think so
• We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.
• You fail sometimes? Well, so do we We're all just human, let's learn from our mistakes to improve in the future
• No matter who you love, where you're from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference

Personal & Professional Development:

• You'll have access to a dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you.
• We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health.
• We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments.

Flexibility:

• We care about a healthy work/life balance. We not only function and support a
  fully remote
  setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too
• We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize.
• You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops

…and much more See for further insights