Business Process Engineer

BAWAG Group is the listed holding company of BAWAG P.S.K., which is one of the largest banks in Austria with 4 million customers. As a dynamic employer, we promote talent and drive technological innovations quickly. Flat hierarchies, a flexible working environment and equal opportunities for our employees are particularly important to us.

We are looking for a forward-thinking and technically fluent Business Process Engineer to lead the design, analysis, and optimization of end-to-end business processes. This role is essential in bridging the gap between business operations and technology, ensuring that regulatory and compliance requirements are embedded into scalable, efficient, and future-ready processes. The ideal candidate is a strong communicator, analytical thinker, and proven executor with a passion for driving change and innovation.

TASKS

• Analyze and document end-to-end business processes, identifying inefficiencies, dependencies, and improvement opportunities.
• Responsible to break down complex business and technical challenges/projects into manageable components, apply structured problem-solving techniques, and deliver practical, scalable solutions.
• Act as a bridge between business and technology, translating operational and regulatory requirements into actionable technical specifications.
• Understand and interpret second-line requirements from Compliance, AML, Tax, FATCA, and other regulatory functions, and translate them into clear business and system requirements.
• Lead and execute process improvement initiatives, applying Lean and Six Sigma principles.
• Create and maintain process diagrams
• Identify process pain points and develop strategic, data-driven solutions.
• Connect the dots between processes, systems, and data, ensuring alignment and traceability.
• Perform data analysis and build dashboards using Power BI to support decision-making and performance tracking.
• Work with low-code platforms like Microsoft Power Platform to prototype and implement process solutions.
• Stay informed on emerging technologies such as AI, autonomous AI agents, and Copilots, and assess their impact on business processes.
• Collaborate cross-functionally to drive organizational change, ensuring stakeholder alignment and adoption.
• Communicate effectively across teams, fostering a culture of transparency, innovation, and continuous improvement.

PROFILE

• Proven experience in business process engineering or process improvement, with a track record of successful initiative execution.
• Strong technical background with the ability to understand and influence system architecture, data flows, and compliance requirements.
• Proficiency in process modeling tools Hands-on experience with Power BI and Power Platform (Power Apps, Power Automate).
• Familiarity with Lean, Six Sigma Continuous Improvement (Kaizen) techniques.
• Understanding of AI technologies, including autonomous agents and Copilot integrations.
• Excellent analytical thinking, problem-solving, and strategic planning skills.
• Strong communication and interpersonal skills; a collaborative team player.
• Flexible and resilient, with the ability to drive change in complex environment.
• Ability to break down complex business and technical challenges into manageable components, apply structured problem-solving techniques, and deliver practical, scalable solutions.
• Stakeholder Management (cross department and cross country).
• Strong project management and execution skills.

OUR OFFER

• You spend 50% of your working days in our modern office, easily accessible office at Vienna Central Station. Here you can also place your little ones in the company's own kindergarten, which is run by the Wiener Kinderfreunde.
• We support your personal development and career planning with an individual, attractive training program. Visit our BAWAG Academy and use our eLearning-Plattform GoodHabitz for your professional and also personal development.
• In addition, we offer interesting and lucrative additional services (company health care, group insurance, BAWAG sports club, vacation accommodation, preferential conditions for employees and their close relatives, meal subsidy).

We guarantee a competitive salary dependent on your professional and personal qualifications, starting at € 45.811,22 gross per year for this position, in accordance with the respective collective agreement. Salary requests above this amount will be considered depending on your previous experience and qualifications.

Your contact person: Jutta Durstberger
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We value people.
Would you like to work in a team where good cooperation and diversity are actively practiced? Then you've come to the right place. Equal opportunity is important to us - regardless of age, gender, sexual orientation, physical impairment, religion or origin.

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