Business Analyst

We currently have a vacancy for a Business Analyst (Service Now Case Management) fluent in English, to offer his/her services as an expert remotely. The work will be carried out either in the company's premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client's IT team on site.

Your tasks

• Conduct in-depth analysis of business requirements to ensure clarity and alignment with project goals;
• Analyze and document business processes related to Case Management in ServiceNow HRSD;
• Support the extension of HRSD functionality into other HR domains (e.g., Procurement, HR Operations, etc.);
• Document business requirements in a structured, actionable format for stakeholders and development teams;
• Perform comprehensive business model analysis to identify opportunities and optimize value streams;
• Carry out business process analysis to evaluate efficiency and uncover areas for improvement;
• Develop business process models that visualize workflows and support process optimization;
• Analyze functional requirements and business cases to align solutions with strategic objectives;
• Conduct risk assessments and mitigation planning to safeguard project success;
• Provide support in preparing Business Cases, Vision Documents, Project Charters, and Security Plans for clear project direction and governance.

• University degree in IT or relevant discipline, combined with minimum 6 years of relevant working experience in IT;
• Experience with ServiceNow platform, particularly in the HRSD or CSM (Customer Service Management) modules;
• Experience in Case Management processes and workflows in ServiceNow;
• Experience with documenting business process flows, use cases, quality management plans and user acceptance testing;
• Experience working in an Agile software development environment;
• Good knowledge of analysis/modelling tools and techniques (use case diagram, state diagram, entity relationship model, interaction diagrams etc.);
• Good knowledge of BPMN or UML or other with equivalent value;
• Good knowledge of Wiki and collaborative sites;
• Excellent command of the English language.

If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference: /10/2025).

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.

You may also consider all our other open vacancies by visiting the career section of our web site ) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.

EUROPEAN DYNAMICS )is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 250 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.

EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.

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