E-commerce Shop Operations Specialist with Croatian

With over 25 years' experience, plus the same enormous passion and ambition we had on day-one, we're trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that's something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That's the power of plus.

We're a vibrant, customer-focused team dedicated to creating the best shopping experience for pet lovers. As our Shop Operations Specialist for the Croatian market, you'll be the driving force behind keeping our online shop fresh, engaging, and perfectly tailored to our customers.

In this role, you won't just be updating banners and publishing content, you'll be shaping the look and feel of our shop, ensuring every campaign is spot-on, every detail is accurate, and every customer finds exactly what they're looking for. From translating and adapting content to collaborating with teams across Europe, your work will help deliver a seamless, high-quality experience that keeps our customers coming back.

Responsibilities:

• Execute onsite and app campaigns by uploading banners, updating visuals, and publishing content across the Croatian shop
• Maintain and optimize shop content using our internal Content Management System
• Ensure all campaign elements go live correctly, look sharp, and align with our quality standards
• Translate and adapt promotional texts, product descriptions, and campaign content into Croatian
• Keep an eye out for inconsistencies, missing information, or content issues — and fix them proactively
• Collaborate with international teams to make sure Croatian content always meets customer expectations

• Fluent Croatian (C2) and communicative English
• A strong eye for detail and a passion for getting things right
• Organized, reliable, and comfortable working with deadlines
• A mindset focused on execution, improvement, and creating a great user experience
• Experience working with a Content Management System (CMS) is a PLUS
• Experience with JIRA is a plus.

The gross annual salary for this position (38.5 hours/week) is a minimum of 35,000 EUR. Depending on your qualification and experience, we are willing to overpay 

Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you'll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you'll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There's an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you'll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid

28 vacation days and days off on 24th and 31st of December

Free public transport ticket for Vienna

Various supported sport and fitness activities

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.