Site Reliability Engineer

Your mission
Imagine a world where tax preparation is seamless and stress-free for expatriates. That's the future we envision. To turn this vision into reality, we seek exceptional individuals like you to join our team. We value creative thinkers, proactive doers, and innovative problem-solvers who embrace challenges and thrive in a diverse and ever-evolving environment. At MyExpatTaxes, we foster a culture of collaboration, self-initiative, and continuous learning. We encourage you to think outside the box, leverage data-driven insights, experiment with new ideas, and contribute your unique perspective.

We are seeking an experienced Site Reliability Engineer (SRE) (m/f/d) to ensure the reliability, scalability, and performance of our production systems through automation, observability, and operational excellence.

You will work very closely with our product development team from an early stage of design to all the way helping resolve any production incidents for production services and influencing them with SRE principles and best practices. If you take pride in complete ownership, have a passion for solving complex technical challenges for distributed systems and demeanor to work and communicate effectively across team boundaries, this is the role for you

Your profile
Responsibilities

• Design, implement and maintain scalable and reliable infrastructure.
• Collaborate with engineering and product teams to integrate observability, reliability, and security considerations into the entire software development lifecycle.
• Develop and implement automation tools for monitoring, deployment, and incident response to ensure efficient and reliable operations.
• Lead and participate in post-incident reviews to learn from operational surprises and driving actionable improvements to system reliability.
• Proactively identify and resolve performance bottlenecks and system issues.
• Conduct regular security assessments and audits to mitigate risks.
• Champion and embed a culture of reliability across the organization. You will act as a force multiplier, scaling your technical expertise by creating clear documentation, developing best-practice guides, and building tooling to roll out reliability enhancements automatically.
• Implement and manage Infrastructure as Code (IaC) using Ansible and other industry-standard tools.
• Implement and enforce cloud security best practices, including identity and access management (IAM), encryption, and network security.
• Develop dashboards and alerts to ensure real-time visibility into system operations.
• Stay updated with emerging cloud technologies and recommend improvements to existing systems.

What we are looking for:

• 3+ years of experience as a Site Reliability Engineer (SRE), Systems, DevOps Engineer or similar role supporting business-critical services.
• English Level: B2 minimum
• Expertise with Linux system administration and networking technologies (DNS, firewalls, load-balancing).
• Good knowledge in creating, managing and troubleshooting containers, engines (Docker, Podman) and related cloud native ecosystem tools.
• Knowledge of database operations and concepts.
• Knowledgeable about a wide range of web, internet and cloud technologies.
• Understand distributed systems, their common failure modes and edge cases.
• Proficient in at least one programming language (Bash, Python, Java, Go etc).
• Hands on experience with Configuration Management (Ansible, Puppet etc), Infrastructure as Code (IaC) and Continuous Integration / Continuous Delivery (CI/CD).
• Familiarity with open source observability and telemetry tooling for logs, metrics, and traces, including Grafana, Prometheus and OpenTelemetry.
• Excellent problem-solving and analytical skills. You can calmly navigate complex production issues, identify root causes, and implement effective, lasting solutions.
• Possess a growth mindset. You are relentlessly curious, committed to continuous improvement, and passionate about scaling your expertise.
• Excellent communication & collaboration skills and a proven ability to build relationships with and educate engineering partners.

Bonus Skills

• Familiarity with industry standard compliance requirements (ISO/IEC 27001, PCI-DSS, NIST CSF etc).
• Experience with container orchestration systems like Kubernetes.
• Experience with cloud platforms (Azure, AWS, GCP etc)
• C1+ English level

Why us?
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, or age. We respect that family always comes first and you will find us willing to accommodate your schedule. We care for our employees and for our customers.

Our core values revolve around delivering freedom and responsibility to our team members. We provide a supportive work environment where you have the autonomy to shape your role and make a meaningful impact. There is no one-size-fits-all approach here. We value your expertise and encourage you to bring your flair. Join us at MyExpatTaxes, and together, we can revolutionize the way expatriates navigate their tax obligations while embracing the exciting opportunities of living abroad. Learn more about our services and join our passionate team today.

We offer you a competitive compensation plus these benefits:

• Flexible working hours (Flexitime) and the freedom to regularly work from home or our great office
• Free snacks and beverages in the office
• Regular team events
• A modern office environment which fits our innovative mindset and enables us to collaborate with our diverse team
• Mental health counselling and tips from NiloHealth
• Home Office set up budget
• 25 vacation days annually, plus local holidays
• Additional day off for your birthday

Following the guidelines of the Austrian collective bargaining agreement for IT, we offer a minimum monthly gross salary of € 3.175,- depending on your experience and credentials in Austria.

About Us
MyExpatTaxes, a product of Software Spinner GmbH, was established to provide comprehensive tax solutions for Americans residing outside the United States. Since our inception, we have assembled a diverse team of tax professionals, developers, service employees, and marketers from around the world who are passionate about simplifying the complex tax process for Americans living and working abroad. Headquartered in the world's "Most Liveable City" of Vienna, Austria, with satellite employees across continents, we are dedicated to serving the international community.