Bioprocess Product and Application Support Specialist

vor 1 Woche

Wien, Wien, Österreich Danaher Corporation Vollzeit

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible. This is an onsite role for Vienna or Pasching.

What you'll do:

  • As member of the Bioprocess Product and Application Support group (BPAS) you will be part of a highly motivated team and the first point of contact in EMEA for all technical inquiries related to the Bioprocess portfolio, from upstream to downstream technologies.
  • As part of the commercial organization, you will lead technical discussions with customers and troubleshoot technical/application issues on the full Cytiva Bioprocess product portfolio
  • Work in in Salesforce (SFDC) Case Management
  • Ensure timely written and/or verbal communication to internal and external customers specific to product
  • Drive urgent resolution for customer product complaints while maintaining accurate records in our digital Quality Management System, escalate critical risk complaints as appropriate
  • Assist external and internal customers with product documentation, certificates, validation guides, datasheets, regulatory related inquires, etc. 
  • You will work desk based with occasional customer visits

Who you are:

  • Master / bachelor's in engineering or science
  • Experience in Biotechnology related hardware, software and consumables
  • Good at building trust with customers and peers by coordinating and presenting solutions to customers, considering insights from other internal teams
  • Positive attitude and ability to embrace change
  • Strong communication skills both verbal and written are essential.
  • Fluency in two or more European languages

It would be a plus if you also possess previous experience in:

  • Technical sales experience (field or desk based)

The salary for this full-time position is approximately €63,000 gross annual salary, depending on qualifications and professional experience.
A bonus is included as part of this position.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit

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