Cloud Solution Architect

Vienna, Wien, Austria

Date posted

Oct 20, 2025

Job number

1899806

Work site

2 days / week in-office

Travel

25-50%

Role type

Individual Contributor

Profession

Customer Success

Discipline

Cloud Solution Architecture

Employment type

Full-Time

You will become part of a dynamic, multi-disciplinary team of visionary architects, where collaboration fuels continuous growth. Surrounded by peers with diverse technical perspectives, you'll expand your expertise across multiple dimensions—architectural strategy, engineering depth, and customer engagement.

We prioritize early adoption of emerging technologies, which means you'll be hands-on with cutting-edge solutions from day one. Working closely with our engineering divisions, you'll co-create go-to-market strategies and actively shape real-world implementations.

This role challenges you to contextualize technical insights within the broader enterprise landscape, positioning you as a trusted advisor to our most forward-thinking customers.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

We are looking for a Cloud Solution Architect (CSA), specializing in cloud-based endpoint management and virtualization solutions, who is passionate about driving our customers' AI transformation and enabling secure, AI-enhanced workplace experiences. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, ensuring seamless onboarding, adoption, and value realization across Microsoft's endpoint solutions, including Windows 365, Azure Virtual Desktop (AVD), and Intune. This role is flexible in that you can work up to 50% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field

• OR equivalent experience

• Several years of experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.

• Several years of hands-on experience in one of the following fields: desktop virtualisation, endpoint management or endpoint productivity.

The salary for this role is starting from 59,600 euros per annum depending on experience.

In line with our Flexible Work approach, for roles at Microsoft Germany, Austria, and Switzerland, we recommend spending at least two days per week in the office or at the customer site.

• Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
• Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Windows 365, AVD, and Intune, securing long-term customer success and renewal.
• Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
• Accelerate Customer Cloud and AI Endpoint Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer's AI transformation journey.
• Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
• Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as endpoint management, virtualization, AI integration, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Industry leading healthcare

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Educational resources

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Discounts on products and services

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Savings and investments

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Maternity and paternity leave

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Generous time away

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Giving programs

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Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.