Junior Concierge

Country/Region

Austria

Province/City

Vienna

Hiring Entity

Rosewood Vienna

Department

Rooms - Front Office

Job Type

Full-time Permanent

Your Role:

As Junior Concierge, you will be part of a passionate team that is the heartbeat of our guest experience. Together with our Concierge team, you will ensure that every guest feels personally cared for and inspired by the best that Vienna has to offer.

You will assist guests with reservations, recommendations, and bespoke arrangements, always with discretion, warmth, and genuine care. This position offers a unique opportunity to grow within one of Vienna's most distinguished hospitality teams and to learn the art of personalized service at the highest level.

Key Responsibilities

• Assist guests with restaurant, theatre, and transportation reservations
• Provide expert advice and insider knowledge about Vienna's cultural, culinary, and social scene
• Support the Concierge team in handling guest requests swiftly and gracefully
• Maintain strong relationships with local partners and service providers
• Handle guest correspondence and follow up to ensure satisfaction
• Uphold the standards and values of Rosewood Hotels & Resorts at all times

Your Profile:

• Previous experience in luxury hospitality or guest service preferred
• Excellent communication skills in German and English (additional languages are an advantage)
• Profound knowledge and passion for Vienna
• Polished appearance, excellent manners, and a naturally warm personality
• Ability to remain calm and professional in fast-paced situations
• A genuine passion for creating memorable guest experiences

What we offer:

Promotion of talents, training and further education, as well as promotion of junior staff

Benefits within the Rosewood Hotel Group

Benefits within Erste Group Bank AG

Varied and healthy meals in the team restaurant

High-quality uniforms incl. free cleaning

Lived appreciation of the team incl. fun and celebrations

Gifts and small attentions in between

Very good public accessibility, as well as a public transport allowance

The minimum monthly salary for this position according to the collective agreement is € 2,263.

The willingness to overpay is of course given for this position and depends on your qualifications and professional experience.

Rosewood Vienna opened in July 2022 as the brand's fifth property in Europe. Housed in an historic 19th century building which was the former headquarters for Erste Group Bank AG, Rosewood Vienna is ideally situated on Petersplatz, one of the most famous squares in Vienna's Old Town. Located just steps away from the city's most luxurious shopping and dining and its most famous historical sites, Rosewood Vienna serves as an unsurpassed gateway to one of Europe's most charming destinations. Rosewood Vienna combines the best of European architecture and design with a refined yet modern style. The hotel offers 99 spacious guestrooms and suites, all of which will feature separate spaces for entertainment and relaxation. The contemporary accommodations merges the past and present through a thoughtful combination of elegant textural and artistic elements and the latest technological features. The project's design was overseen by A2K Architects and BEHF Corporate Architects in Austria and the London-based Alexander Waterworth Interiors firm. The property features a variety of dining and entertainment options, including a rooftop bar with exceptional views of the city and an intimate restaurant in a garden setting serving European cuisine and carefully crafted beverages appealing to guests and locals alike. Rosewood Vienna also features Sense, A Rosewood Spa, which serves as a private sanctuary for relaxation away from the busy sights and sounds of the city. Additionally, the hotel includes meetings and events spaces to allow for a variety of private gatherings and conferences.