Front Office Supervisor

Country/Region

Austria

Province/City

Vienna

Hiring Entity

Rosewood Vienna

Department

Rooms - Front Office

Job Type

Full-time Permanent

We are currently looking for a Front Office Supervisor to join our Rosewood Vienna team. Our Front Office Supervisor acts as a liaison between the guest and the hotel and assists with any guest enquiries such as reservations, special requests, as well as room preferences.

Essential Duties and Responsibilities:

• Provide courteous, professional, efficient and flexible service at all times.
• Recognising the needs of guests and responding to them promptly.
• Changing room assignments in consultation with the Front Office leader on shift.
• Take an active role in daily handovers – contributing and communicating relevant issues.
• Ensuring that Rosewoods standards, policies and procedures are followed at all times.
• check in and registration of all guests
• Providing a rooming and orientation tour of the hotel according to all Rosewood, Forbes and LQA standards.
• Maintaining and updating guest profiles and informing all hotel departments of guest allergies, intolerances or preferences.
• Assisting and working closely with other departments such as Housekeeping, Concierge, In-Room Dining and Guest Services with their duties as required.
• Documenting all complaints, problems or guest requests.
• Accepting wake-up call requests, recording and passing on information to relevant colleagues.

Qualifications & Skills:

• Prior experience in a similar role or within luxury hospitality is preferred.
• You communicate fluently in German, both spoken and written, as the role involves intensive interaction with German-speaking clients and the preparation of German-language documents; proficiency in additional languages is a strong advantage.
• Ability to anticipate and understand guest needs to deliver exceptional service.
• Possesses knowledge of the Front Office systems, such as Opera Cloud.
• Well organized, self-motivated, and a good team player.

What we offer:

• Promotion of talents, training and further education, as well as promotion of junior staff
• Benefits within the Rosewood Hotel Group
• Benefits within Erste Group Bank AG
• Varied and healthy meals in the team restaurant
• High-quality uniforms incl. free cleaning
• Lived appreciation of the team incl. fun and celebrations
• Gifts and small attentions in between
• Very good public accessibility, as well as a public transport allowance
  The minimum monthly salary for this position according to the collective agreement is € 2,263.

The willingness to overpay is of course given for this position and depends on your qualifications and professional experience.

Rosewood Vienna opened in July 2022 as the brand's fifth property in Europe. Housed in an historic 19th century building which was the former headquarters for Erste Group Bank AG, Rosewood Vienna is ideally situated on Petersplatz, one of the most famous squares in Vienna's Old Town. Located just steps away from the city's most luxurious shopping and dining and its most famous historical sites, Rosewood Vienna serves as an unsurpassed gateway to one of Europe's most charming destinations. Rosewood Vienna combines the best of European architecture and design with a refined yet modern style. The hotel offers 103 spacious guestrooms and suites, all of which will feature separate spaces for entertainment and relaxation. The contemporary accommodations merges the past and present through a thoughtful combination of elegant textural and artistic elements and the latest technological features. The project's design was overseen by A2K Architects and BEHF Corporate Architects in Austria and the London-based Alexander Waterworth Interiors firm. The property features a variety of dining and entertainment options, including a rooftop bar with exceptional views of the city and an intimate restaurant in a garden setting serving European cuisine and carefully crafted beverages appealing to guests and locals alike. Rosewood Vienna also features Sense, A Rosewood Spa, which serves as a private sanctuary for relaxation away from the busy sights and sounds of the city. Additionally, the hotel includes meetings and events spaces to allow for a variety of private gatherings and conferences.