Korean / English Application Support Specialist
Vor 7 Tagen
Preferably Sydney based / Hybrid setup (WFH +2 days / week WFO - Sydney CBD 2000) Min. 12 months contract (strong potential for perm conversion) Up to $540 / day (incl. super + laptop + training) Build your career with 1 of the World's leading Cloud Software company & be a key contributor to their Global Technical Support team Position Overview : 1x Sr. TSE (Bilingual - Korean + English) Our client is expanding & changing the way people work. They help modern enterprises operate faster and become more scalable than ever before. We have placed several contractors for our client's Support team & are looking to hire a new Bilingual Senior Technical Support Engineer who will be responsible for managing & resolving the most challenging issues & the escalation for the customer & provide technical guidance in addressing their business needs. UX Team : The UX Team delivers exceptional customer support which is why we are so customer-centric. Our Engineers are driven & continue to evolve in our support of Service Portal & our Emerging products in the Mobile & Collaboration space. What you'll be doing : We are looking for an engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing & resolving challenging issues for our partners & customers. This includes developing Subject matter expertise & collaborating with other team members in various technologies. Working with customers directly to manage & resolve challenging issues for the client’s partners and customers. Strong analytical & troubleshooting ability in resolving technical cases created by customers looking for help to answer technical questions about the client software & platform. Good understanding of analysing log files and standard debugging concept Gain an understanding of the ITSM platform & all core functionality. Analyse data with a view to isolate the potential cause of the issue. Ability to work with high-value customer administrators and developers & accomplish personal & group goals Some familiarity in incident, problem, and change management as well as knowledgebase management, defect & escalation management. What skills you’ll bring to the team : Must Haves : Should be able to implement, maintain, or provide support in 2 or more of the following core competency areas : Fluent in both Korean & English (written & verbal), and previously worked in across-skilled role providing English & Korean Support Strong Application Support / Front-end / Web support experience (preferably web based products or e-commerce) & strong ability to troubleshoot difficult technical issues Worked with dynamic HTML components : AJAX, JavaScript, CSS, XML, HTML, XHTML Familiarity working with Java or similar backend programming languages Good understanding of ITSM practices Nice to Haves : Experience using Linux, Unix OR Microsoft Server Ability to read, understand & debug JavaScript or other similar scripting languages : Python, Perl, Unix Shell, Windows Shell Good Experience with Relational databases (e.g MySQL or Oracle) Some exposure to Web Services (consuming or providing) (SOAP, REST) Experience with 3rd party application integrations Experience providing SaaS support is a plus What awaits you : You can look forward to an exciting & innovative tech culture, state of the art facilities, very supportive & collaborative environment, strong growth projectory & the opportunity for perm conversion. Please Note : All candidates Must be local to Sydney & will need to be Perm Residents or Citizens (for Perm conversion) #J-18808-Ljbffr
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