Customer Support Associate
vor 2 Wochen
Customer Support Associate / Specialist - Global Service Centre (Korean Speaking) at Veeva Systems Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. With over $2B in revenue last fiscal year, we are a fast-growing SaaS company committed to customer, employee, and society excellence as a public benefit corporation. The Role We are seeking an enthusiastic and customer-focused Technical Customer Service Associate to join our growing support team. In this role, you will be the first point of contact for our customers, providing essential technical support for Veeva’s innovative products. This is an excellent opportunity for individuals passionate about customer success, problem-solving, and building a career in the life sciences technology space. You will work collaboratively to ensure our customers receive timely and effective assistance, contributing directly to their success and satisfaction. We also are looking for Specialist level professionals at the moment; candidates with more experience are welcome to apply. What You’ll Do Provide first-line technical support to Veeva customers, diagnosing and resolving product issues Actively listen to customer concerns to accurately understand and document their issues, ensuring comprehensive problem capture Utilize strong problem-solving and analytical skills to troubleshoot and resolve technical challenges Collaborate effectively with team members and other internal departments to elevate and resolve complex cases Contribute to a positive team environment through active participation in discussions and support initiatives Adhere to established internal processes for ticket management, documentation, and customer communication Requirements 1+ years of relevant work experience, OR equivalent education Relevant Work Experience with strong customer service soft skills, or prior experience in the life science industry Relevant Education: Associate’s degree or technical certification in a relevant field such as Computer and Information Science, Information Technology, Business Administration, Information Systems, Mathematics, Statistics, Life Sciences, or Technical Communications Excellent verbal and written communication skills in English Proven active listening skills to accurately understand user issues Creative and analytical thinker with strong problem-solving abilities Values collaboration and teamwork as a key to success Flexibility in scheduling to work some weekend days and/or public holidays per year, based on business needs Proficiency in Korean language Nice to Have Knowledge of Zendesk, Jira, and Confluence Life Science Experience Japanese or Mandarin fluency Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. #J-18808-Ljbffr
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Customer Support Associate
Vor 5 Tagen
Council of the City of Sydney, Österreich Autodesk, Inc. Vollzeit**Job Requisition ID #**25WD93706* Support customers and internal users who use the Autodesk Construction Cloud suite (and other Autodesk products) on multiple platforms. Our channels of communication are live chat, email, and, screen-share, and phone. Interactions include but are not limited to: troubleshooting technical issues, product usage questions,...
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Customer Support Associate
Vor 5 Tagen
Council of the City of Sydney, Österreich Autodesk VollzeitJob Requisition ID 25WD93706 Position Overview We are looking for a passionate and dedicated individual to join our world‑renowned Customer Support Team. With offices all over the globe, we consist of amazing support associates who not only provide front‑line service to our users but also work across multiple internal organizations to better provide a...
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Customer Support Associate
vor 2 Wochen
Council of the City of Sydney, Österreich SC Johnson Professional® ANZ VollzeitTrusted Talent Advisor ANZ @ SC Johnson | Strategic Influence Joining the team at SC Johnson Professional® ANZ makes you part of a company with a deep history in the professional market as a leading manufacturer of skincare, cleaning and hygiene products, and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office &...
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Council of the City of Sydney, Österreich Marble Group VollzeitA family-run residential home builder in Sydney is seeking a Display Home Associate who is confident and customer-focused. You will welcome visitors to display homes, engage with customers, and support the sales team. The ideal candidate has a background in sales or customer service and is professional and approachable. This full-time role offers competitive...
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Customer Support Associate
vor 3 Wochen
Sydney, Österreich AI Jobs VollzeitCustomer Support Associate (Remote) Join to apply for the Customer Support Associate (Remote) role at AI Jobs We're Hiring Customer Support Associate | Earn up to $4000 - 5000/month Empathetic and people-focused? Train AI to deliver supportive, human-style responses. What You’ll Do: Evaluate AI-generated chat or email responses. Annotate tone, empathy, and...
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Customer Support Associate
Vor 3 Tagen
North Sydney Council, Österreich Autodesk VollzeitPosition Overview We are looking for a passionate and dedicated individual to join our world-renowned Customer Support Team. With offices all over the globe, we consist of amazing support associates who not only provide front-line service to our users but also work across multiple internal organizations in order to better provide a holistic customer...
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Customer Success Associate
vor 4 Wochen
Council of the City of Sydney, Österreich 4Twenty Consulting VollzeitWe’re partnering with a high-growth fintech that’s redefining how e-commerce businesses scale. They provide funding and insights to help online brands unlock growth, and their team is expanding fast. They’re now looking for a Customer Success Associate to join their Sydney team and help manage a large portfolio of e-commerce customers. This is a...
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Hybrid Customer Support Associate
Vor 3 Tagen
North Sydney Council, Österreich Autodesk VollzeitA leading software company located in North Sydney seeks a dedicated Customer Support Associate to enhance user experience with their products. The position involves supporting customers through various channels while requiring written Japanese proficiency. Responsibilities include troubleshooting, acting as a liaison with internal teams, and ensuring...
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Customer Support Associate
Vor 5 Tagen
City of Melbourne, Österreich Autodesk VollzeitJob Requisition ID #: 25WD93706 Position Overview We are looking for a passionate and dedicated individual to join our world-renowned Customer Support Team. With offices all over the globe, we consist of amazing support associates who not only provide front-line service to our users but also work across multiple internal organizations in order to better...
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Customer Support Associate
vor 1 Tag
City of Melbourne, Österreich Autodesk VollzeitPosition Overview We are looking for a passionate and dedicated individual to join our world‑renowned Customer Support Team. With offices all over the globe, we consist of amazing support associates who do not only provide front‑line service to our users but also work across multiple internal organizations in order to better provide a holistic customer...
