Technical Solutions Architect

Technical Solutions Architect Whizdom Sydney, New South Wales, Australia This range is provided by Whizdom. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$145,000.00/yr - A$165,000.00/yr About Our Client Our client is a leading cloud-focused managed services provider, recognised for delivering award-winning IT solutions and exceptional client service. Operating from Alexandria, NSW, they support a diverse range of industries and are renowned for their technical expertise, collaborative culture, and commitment to excellence. As the organisation continues to expand, they offer a dynamic environment where talented professionals can thrive and contribute to the success of high-profile clients. About the Role Due to ongoing growth, our client is seeking a proficient and versatile Technical Solutions Manager to join their Sydney team. This pivotal role is responsible for providing education, account management, and expert guidance for the deployment and maintenance of solutions for both new and existing customers. You will oversee the technical team, manage project escalations, coordinate project timelines, develop Key Performance Indicators (KPIs), and report on team performance. The role encompasses project coordination, reporting, ticket analysis, and personnel management, with a dual-reporting function to the Chief Technology Officer and the Senior Leadership Team as required. You will also work closely with other senior leaders to achieve strategic outcomes. The Successful Candidate You will bring: A degree or diploma in Information Technology or a related field (desirable). A proven track record of successful technical and people leadership, ideally within a managed services environment. Strong understanding of market dynamics, industry trends, and common corporate technologies. Excellent communication, negotiation, and interpersonal skills. The ability to work independently and collaboratively within a team. Proficiency in PSA (or CRM) software and the Microsoft Office Suite. Experience in project management and service-oriented architecture. Strong organisational and time management skills, with the ability to analyse data, identify trends, and make informed decisions. Robust problem-solving skills and the ability to handle complex technical challenges. Willingness to travel as needed, including possession of a valid driver’s licence and own car. You will be adept at building and maintaining strong relationships with clients, understanding their needs, and offering tailored solutions. Experience in managing technical teams, conducting performance reviews, and fostering a positive team environment is essential. Technologies The role involves understanding, implementing, and account managing clients with a range of technologies, including but not limited to: Routing, Virtualisation, Core & Access Networks, Remote Access (VPN), Monitoring, Storage (NAS, SAN), WAN Services (NBN, Fibre, Fixed Wireless, 4G/5G), Security (Firewalls, Cyber-Security), Microsoft AD, Azure AD, Office 365, Intune/Endpoint Manager, Public Cloud (AWS, Azure), OS (Windows desktop, Windows Server, Linux, macOS), Voice (SIP Trunks, Virtual PBX, Handsets, Softphones), Backup, Physical Security (CCTV, Access Control), Collaboration (Teams/Zoom Rooms). What’s on Offer This is a full-time position offering a competitive salary of $140,000 – $165,000 per year plus superannuation, along with additional benefits such as a fuel card and e-toll unit. You will have the opportunity to work in a forward-thinking managed services provider, collaborating with talented colleagues and senior leaders, and making a genuine impact on client outcomes. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology IT Services and IT Consulting #J-18808-Ljbffr