Chief Operating Officer

Chief Operating Officer - Aged & Community Services (BRISBANE)

Management (Community Services & Development)About Anglicare Southern Queensland

For over 150 years, Anglicare Southern Queensland has provided hope and compassion for individuals across every stage of life. Our services extend from supporting children and families to enhancing mental health and wellbeing, providing comprehensive home and community care, and offering superior residential aged care services. Recognized as the most trusted brand in aged care and retirement villages for three consecutive years, our accolades include the prestigious Provider of the Year and Innovation in Service Award at the Aged and Community Services Australia Awards. This recognition is a testament to our dedicated team of 3,500 staff members who serve over 50,000 Queenslanders each year, making a tangible difference in the Queensland community.

The Opportunity

As we embrace a period of significant change and growth, Anglicare Southern Queensland is seeking a visionary Chief Operating Officer for our Aged and Community Services. This executive role is critical in driving the strategic direction and operational management of our services, ensuring we continue to deliver exceptional care and support. Your leadership will be instrumental in navigating this transformative phase, enhancing our service offerings, and leading our team toward new horizons of excellence and innovation.

Your Role and Responsibilities

Our Aged and Community Services portfolio is supported by approximately 2,500 staff, servicing 9 Residential Aged Care facilities, 4 retirement villages and providing care to approximately 30,000 clients in home and community care, with services spanning from the Gold Coast to Townsville and west into Roma and Toowoomba. As COO, ACS you will lead the team from our new, modern head office in Fortitude Valley.Strategic Vision and Delivery : As a key member of our executive leadership team, you will play a vital role in shaping our strategic direction, ensuring our services align with the evolving needs of our community, embracing our core values while also driving us forward into a new futureOperational Excellence and Growth : Oversee the operational management of our aged and community services, implementing innovative strategies that foster continuous improvement, financial sustainability, and exceptional care delivery. Your leadership will be pivotal as we embark on capital projects to significantly expand our aged care portfolio and also lead change and reform.Empowering Leadership : Cultivate a dynamic leadership style that inspires your team of senior managers, driving a culture of empowerment, excellence, accountability and client-led service. Your ability to mentor, guide, and inspire will be critical in achieving our strategic objectives and fostering a positive workplace environment.

Who We Are Looking For

An exceptional leader with extensive experience in highly complex and regulated industries, such as aged care, community care, human services, or the wider health sector, within a large, complex and geographically dispersed organisation.A strategic thinker with a proven track record in leading change, managing large-scale operations, and delivering best practice outcomes.Adept in financial management, with experience overseeing significant budgets (over $100m p.a) and contributing to strategic planning.An effective communicator with the ability to build and maintain strong relationships with a diverse range of stakeholders, from team members to government agencies and community partners.Experience in managing large capital development projectsA curious thinker who will listen with the intent to understand and challenge where neededGrowth and visionary mindset who can identify, seize and actualise opportunitiesAligned with Anglicare’s mission and values, with a passion for making a significant, positive impact on the lives of those we serve.

What We Offer

A rare opportunity to lead within a respected non-profit organization at an exciting time of transformation and growth.The chance to make a significant impact on the strategic direction and operational excellence of our aged and community services.A passionate and collaborative work environment, with an well rounded team that shares your dedication to making a difference.A supportive executive team where vision and collaboration will ensure we meet our strategic goalsA competitive executive salary package, including a personal use vehicle, parking on-site, 5 weeks of annual leave, and attractive salary packaging options.Flexibility and work-life balance, with options for remote work to accommodate business needs.

Role RequirementsDegree in Social Work, Mental Health, Behavioural Science, Human Services or related fieldPost-graduate qualification in one of the above areas (desirable)Qualification or significant practical experience in Business Management.Ability and willingness to travel within the service regionCurrent National Police CertificateCurrent Queensland Driver LicenceThe ability to meet the requirements of a Key Personnel Check

How to Apply

If you are driven by purpose, aspire to lead with integrity and compassion, and are ready to make a tangible difference in the lives of Queenslanders, we would love to hear from you.

Apply with your resume and a cover letter

outlining your motivation and suitability for this executive role.

For further details or to request a position description, please contact Seona Craig at

Anglicare Southern Queensland is committed to fostering an inclusive and diverse workforce. We encourage applications from individuals of all backgrounds, including Aboriginal and Torres Strait Islander peoples, those from culturally and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities, and those with a lived experience of mental health issues. We promote a child-safe environment and are committed to providing ongoing care and protection.

Anglicare Southern Queensland is a proud member of the Anglicare Australia network. We provide the support you need for the life you want in partnership with government and other support organisations in response to identified care needs throughout southeast Queensland.For over 140 years our staff have connected with people on every step of their life path, responding with compassion, creativity, commitment and courage to the needs of the members of our community who require support.Every day the passionate staff and volunteers of Anglicare Southern Queensland are working to respond to growing community demand for our services. Whether it is providing nursing care and domestic assistance in the home, physiotherapy to enable the return of mobility, emergency accommodation for victims of domestic violence, working with foster carers in the care of vulnerable children, a safe caring environment for the elderly, skills training for young unemployed people or parental education and counselling, Anglicare Southern Queensland is here, to offer the best quality support to enable you to live the life that you want.We also offer a range of specialist services within indigenous, homeless, multicultural and rural and remote communities.Source: This is an extract from the company's own website.Anglicare Southern Queensland is a proud member of the Anglicare Australia network. We provide the support you need for the life you want in partnership with government and other support organisations in response to identified care needs throughout southeast Queensland.For over 140 years our staff have connected with people on every step of their life path, responding with compassion, creativity, commitment and courage to the needs of the members of our community who require support.Every day the passionate staff and volunteers of Anglicare Southern Queensland are working to respond to growing community demand for our services. Whether it is providing nursing care and domestic assistance in the home, physiotherapy to enable the return of mobility, emergency accommodation for victims of domestic violence, working with foster carers in the care of vulnerable children, a safe caring environment for the elderly, skills training for young unemployed people or parental education and counselling, Anglicare Southern Queensland is here, to offer the best quality support to enable you to live the life that you want.We also offer a range of specialist services within indigenous, homeless, multicultural and rural and remote communities.Source: This is an extract from the company's own website.Don’t provide your bank or credit card details when applying for jobs.What can I earn as a Chief Operating Officer

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