Training and Onboarding Lead
vor 3 Wochen
O’Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year. We also offer home and business glazing solutions and we offer a complete range of products and services for Plumbing and Electrical across Australia. We solve our customer's problems by making a memorable difference with care in delivering high-quality service with genuine care in our vehicle glass, home and commercial glass to electrical and plumbing services. About the Role We’re looking for a Training and Onboarding Lead to join our Customer Service Solutions team. This role is all about building capability, reshaping our learning and induction programs, and delivering training that reduces errors and enhances the candidate experience. You’ll play a key part in ensuring our team members have the skills and confidence to deliver world-class customer service. What you will be responsible for Design, deliver, and evaluate training programs for Customer Solutions Leaders and team members Develop engaging training materials, manuals, and e-learning content Conduct training needs assessments using surveys, interviews, and performance data Monitor customer interactions for quality assurance and provide coaching feedback Coordinate onboarding for new hires and maintain training schedules Collaborate with leadership to identify capability gaps and implement solutions Prepare reports on training effectiveness and continuously improve programs What you will bring to the role Required Strong knowledge of adult learning principles Ability to make complex concepts simple and engaging Resilient, solutions-focused, and passionate about continuous improvement Excellent stakeholder management and ability to influence outcomes Certificate IV in Training and Assessment Strong experience in designing and implementing training programs Excellent communication and facilitation skills Proficiency with e-learning platforms and Microsoft Office Suite Tertiary qualification in a related field Experience in a Contact Centre environment Competitive salary and annual performance bonus Flexible working arrangements Access to professional development and training programs Employee discounts on O’Brien® products and services Supportive and collaborative team culture Opportunities for career growth within a global organization Paid parental leave and wellbeing initiatives Why Join Us? At O’Brien®, our DNA defines who we are: Driven, Caring, Collaborative, and Genuine . We believe in delivering extraordinary results while supporting each other and our customers. If you’re passionate about learning and development and want to make a real impact, we’d love to hear from you. Apply Now Apply Now and help us build a world-class customer experience through capability and training excellence. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr
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Training and Onboarding Lead
vor 3 Wochen
Council of the City of Sydney, Österreich O'Brien Glass Industries VollzeitAbout the Role We’re looking for a Training and Onboarding Lead to join our Customer Service Solutions team. This role is all about building capability, reshaping our learning and induction programs, and delivering training that reduces errors and enhances the candidate experience. You’ll play a key part in ensuring our team members have the skills and...
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Training & Onboarding Lead
vor 3 Wochen
Council of the City of Sydney, Österreich O'Brien VollzeitAre you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. We solve our customer's problems by making...
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HR Onboarding
Vor 2 Tagen
Council of the City of Sydney, Österreich Management and Training Corporation VollzeitA global leader in corrections and training is seeking an HR Support Officer at Villawood Immigration Detention Centre in New South Wales. This role supports onboarding, manages HR data, and provides general HR support while ensuring compliance with policies. Ideal for someone early in their HR career, strong organisational skills and proficiency in...
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Performance and Training Specialist
vor 5 Stunden
Council of the City of Sydney, Österreich Sureway Employment and Training VollzeitAbout the Role This is your opportunity to influence operational excellence and become part of a purpose-driven organisation. For more than 30 years, Sureway has been an industry leader in the delivery of employment services across Australia. In the Inclusive Employment Australia program you’ll play a key role in supporting Area Managers to strengthen...
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Training & Onboarding Lead for Growth & Impact
vor 3 Wochen
Council of the City of Sydney, Österreich O'Brien VollzeitA leading service provider in vehicle glass is seeking a Training and Onboarding Lead to enhance customer service capabilities through effective training programs. This role involves designing engaging training materials, evaluating training effectiveness, and collaborating with leadership to address capability gaps. The ideal candidate will have strong...
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Training and Onboarding Lead
Vor 2 Tagen
Canterbury-Bankstown Council, Österreich O'Brien Glass VollzeitO’Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year. We also offer home and business glazing solutions and we offer a complete range of products and services for Plumbing and Electrical...
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Training & Onboarding Coordinator
vor 2 Wochen
The Council of the Shire of Hornsby, Österreich CatholicCare Diocese Of Broken Bay VollzeitJoin to apply for the Training & Onboarding Coordinator role at CatholicCare Diocese Of Broken Bay 3 days ago Be among the first 25 applicants Join to apply for the Training & Onboarding Coordinator role at CatholicCare Diocese Of Broken Bay Get AI-powered advice on this job and more exclusive features. Pennant Hills & West Gosford | Full-Time | Salary Range...
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Training & Onboarding Lead — Build World‑Class CX
vor 3 Wochen
Council of the City of Sydney, Österreich O'Brien Glass VollzeitA nationwide automotive service provider is seeking a Training and Onboarding Lead to enhance their customer service team's capabilities. This role involves designing and delivering effective training programs, ensuring team members excel in customer interactions. Applicants should hold a Certificate IV in Training and Assessment and possess strong...
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Customer Onboarding and Experience Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Mews VollzeitWe’re looking for a Customer Onboarding and Experience Manager (COXM) to help new Mews customers start strong and stay successful. You’ll guide hotels and smaller groups through the onboarding journey from first login to go‑live ensuring every customer feels confident, supported and ready to thrive on Mews. This is a hands‑on customer‑facing role...
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Sydney Learning Coordinator — Onboarding
vor 3 Wochen
Council of the City of Sydney, Österreich Amazon VollzeitA leading logistics company in Sydney is looking for a Learning Coordinator to transform the onboarding and development of its delivery workforce. This role involves facilitating training, collaborating across teams, and ensuring a culture of continuous learning. Candidates should have skills in planning and data analysis, preferably with experience in...
