Training and Onboarding Lead
Vor 2 Tagen
O’Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year. We also offer home and business glazing solutions and we offer a complete range of products and services for Plumbing and Electrical across Australia. We solve our customer's problems by making a memorable difference with care in delivering high-quality service with genuine care in our vehicle glass, home and commercial glass to electrical and plumbing services. About the Role We’re looking for a Training and Onboarding Lead to join our Customer Service Solutions team. This role is all about building capability, reshaping our learning and induction programs, and delivering training that reduces errors and enhances the candidate experience. You’ll play a key part in ensuring our team members have the skills and confidence to deliver world‑class customer service. What you will be responsible for Design, deliver, and evaluate training programs for Customer Solutions Leaders and team members Develop engaging training materials, manuals, and e-learning content Conduct training needs assessments using surveys, interviews, and performance data Monitor customer interactions for quality assurance and provide coaching feedback Coordinate onboarding for new hires and maintain training schedules Collaborate with leadership to identify capability gaps and implement solutions Prepare reports on training effectiveness and continuously improve programs What you will bring to the role Strong knowledge of adult learning principles Ability to make complex concepts simple and engaging Resilient, solutions‑focused, and passionate about continuous improvement Excellent stakeholder management and ability to influence outcomes Certificate IV in Training and Assessment Strong experience in designing and implementing training programs Excellent communication and facilitation skills Proficiency with e-learning platforms and Microsoft Office Suite Tertiary qualification in a related field Experience in a Contact Centre environment Benefits Competitive salary and annual performance bonus Flexible working arrangements Access to professional development and training programs Employee discounts on O’Brien® products and services Supportive and collaborative team culture Opportunities for career growth within a global organization Paid parental leave and wellbeing initiatives Why Join Us? At O’Brien®, our DNA defines who we are: Driven, Caring, Collaborative, and Genuine . We believe in delivering extraordinary results while supporting each other and our customers. If you’re passionate about learning and development and want to make a real impact, we’d love to hear from you. Apply Now Apply Now and help us build a world‑class customer experience through capability and training excellence. #J-18808-Ljbffr
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Canterbury-Bankstown Council, Österreich O'Brien Glass VollzeitA leading automotive care service provider in Australia seeks a Training and Onboarding Lead to enhance training and induction programs for their Customer Service Solutions team. The ideal candidate will have strong expertise in adult learning principles, a Certificate IV in Training and Assessment, and proven experience in designing effective training...
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Training and Onboarding Lead
vor 3 Wochen
Council of the City of Sydney, Österreich O'Brien Glass Industries VollzeitAbout the Role We’re looking for a Training and Onboarding Lead to join our Customer Service Solutions team. This role is all about building capability, reshaping our learning and induction programs, and delivering training that reduces errors and enhances the candidate experience. You’ll play a key part in ensuring our team members have the skills and...
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National Quality and Compliance Manager
vor 3 Wochen
Canterbury-Bankstown Council, Österreich Just Careers Training VollzeitEstablished in 2008, Just Careers Training Pty Ltd (trading as Licences 4 Work) is a leading national RTO delivering high-quality, compliant, and industry-driven training across Australia. We help individuals and businesses achieve real outcomes through practical, nationally recognised courses that make a difference. We’re now seeking a National Quality...
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Training and Onboarding Lead
vor 3 Wochen
Council of the City of Sydney, Österreich O'Brien Glass VollzeitO’Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year. We also offer home and business glazing solutions and we offer a complete range of products and services for Plumbing and Electrical...
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Lead Graphic Designer – Brand
Vor 3 Tagen
Canterbury-Bankstown Council, Österreich Just Careers Training VollzeitA national leader in workforce training is looking for a passionate Graphic Designer to join their marketing team. In this full-time role, you will lead diverse design projects, from digital to print, and drive innovative marketing campaigns. The ideal candidate should have strong experience in graphic design, be proficient in tools like Adobe Creative...
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Creative Graphic Designer
Vor 4 Tagen
Canterbury-Bankstown Council, Österreich Just Careers Training VollzeitA national leader in workforce training is seeking a creative Graphic Designer & Marketing Coordinator to take charge of visual branding across various platforms. The ideal candidate will have strong print and digital design skills using tools like Adobe Creative Suite and Canva. Responsibilities include leading graphic projects, designing marketing...
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Training & Onboarding Lead
vor 3 Wochen
Council of the City of Sydney, Österreich O'Brien VollzeitAre you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. We solve our customer's problems by making...
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HR Onboarding
Vor 2 Tagen
Council of the City of Sydney, Österreich Management and Training Corporation VollzeitA global leader in corrections and training is seeking an HR Support Officer at Villawood Immigration Detention Centre in New South Wales. This role supports onboarding, manages HR data, and provides general HR support while ensuring compliance with policies. Ideal for someone early in their HR career, strong organisational skills and proficiency in...
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National Quality
vor 3 Wochen
Canterbury-Bankstown Council, Österreich Just Careers Training VollzeitA national RTO focused on quality training in Canterbury-Bankstown is seeking a National Quality and Compliance Manager to oversee and improve compliance and quality assurance functions. The role includes leading a team, managing regulatory compliance, and ensuring high-quality training delivery. Ideal candidates should have extensive experience in RTO...
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Training & Onboarding Coordinator
vor 2 Wochen
The Council of the Shire of Hornsby, Österreich CatholicCare Diocese Of Broken Bay VollzeitJoin to apply for the Training & Onboarding Coordinator role at CatholicCare Diocese Of Broken Bay 3 days ago Be among the first 25 applicants Join to apply for the Training & Onboarding Coordinator role at CatholicCare Diocese Of Broken Bay Get AI-powered advice on this job and more exclusive features. Pennant Hills & West Gosford | Full-Time | Salary Range...
