Service Delivery Manager
Vor 6 Tagen
Service Delivery Manager, Passenger Services is responsible for
the shift management of dnata Passenger Services for our clients to ensure an efficient and effective service meeting and exceeding the company’s and our clients’ expectations.The Service Delivery Manager will manage the day-to-day complexities of business issues and competing demands within an environment of sensitivities, constraints and competing stakeholder priorities.This role will be a full time position and will be a shift work position.Primary Duties and ResponsibilitiesDevelop and deliver a client centric, commercially focused operation including management, organisation and coordination of all work areas during day of operationsManagement, monitoring and evaluation of Ground Handling Agreements and Service Level AgreementsManage significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demandsIn consultation with the management team develop, implement and monitor communication plans, business strategy to drive a customer centric cultureDevelop, implement and control effective rosters and budget management to ensure highly effective, cost efficient and quality business outcomesDevelop, implement and monitor business processes and standard operating procedures ensuring compliance to industry standards, legislation and dnata Airport Services' policy and proceduresProvide quality metrics and reporting on critical business issuesDrive and embed a positive safety culture within the team focussed on awareness and vigilance.Essential CriteriaDemonstrated leadership experience with customer centric orientation and ability to drive a service cultureDemonstrated people management and aviation experienceGood communication skills both written and oral and excellent presentation skillsDemonstrated record of achievement in building and fostering relationships with key stakeholders and clientsExtensive experience in engaging and influencing staff to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demandsPrevious extensive experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirementsDemonstrated business acumen including, financial and budget management and experience in driving culture change and continuous business improvement.Desirable CriteriaDegree in Aviation or Business ManagementWhat we offer in return:Opportunity to work for a Global companyGreat team environmentExtensive training and supportOn site parking (paid by dnata)Full uniform including PPEDiscount and rewards program5 Weeks annual leaveCompetitive salaryAfter you have applied, and we believe you would be a potential perfect fit in our business, you will be contacted within 3 weeks of the closing date.
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