Service Designer

Service Designer – Local Peoples Local Peoples is looking for talented and experienced Service Designers to make a positive impact on public sector services through design. You will support public sector clients as an embedded team member in both contract and ongoing roles. Required Skills & Experience Extensive human-centered design experience. Experience with design thinking, systems thinking, and agile methodologies. Experience creating service blueprints, system maps, customer journeys, and supporting the execution of product or service delivery. Working with UX Researchers and carrying out design research using a range of quantitative and qualitative techniques to understand and provide recommendations on consumer expectations and needs. Using techniques to illustrate findings persuasively and focusing on how the message is delivered. Anticipating risks, responding to them promptly, and helping others recognise them. During workshop facilitation, encouraging stakeholders to work together and supporting cross-agency and cross-sectoral approaches to solve issues and problems. Experience with digital transformation and/or omnichannel strategies. Expertise in conducting customer research, problem solving, journey mapping, ideation, prototyping, and testing solutions. Extensive experience in developing and executing end-to-end customer experience strategies. Understanding of accessibility requirements for design, including WCAG guidelines and public sector design guidelines. Required to develop and deliver industry-grade design artefacts, and contribute to report writing for applied research and publication purposes. Comfortable collaborating and interacting with clients. Ability to manage multiple projects effectively with excellent time management skills. Knowledge of current trends in digital and interaction design. Experienced using Figma, Sketch, InVision, Adobe XD, CC, and other design tools. Residency and Clearance Hold a current ASGVA Baseline clearance or be able to obtain one. Must be an Australian Citizen. This role is open to Canberra based applicants. About Local Peoples Local Peoples is a strategic research and design studio based in Melbourne and Canberra. Our mission is to design healthy, resilient and resourceful communities. We are a certified B‑Corporation with a strong focus on social, environmental and economic impact. We work across brand and digital design, place and experience design, content and community engagement. Our key partners include state and local government, social enterprises, universities and large commercial organisations. We produce , a publication and community of 100K+ focused on design‑led social innovation and impact. Benefits of Working with Local Peoples Experts in team design and augmentation, supporting with the right skills and experience at the right time. Leaders in the human‑centred design space with diverse design skills across brand design, Service Design, UI and UX design, design research, communications and place design. Certified B‑Corporation prioritising the social, environmental and economic impact of our work. Top‑tier talent experienced and passionate about supporting the impact of your agency and the public sector. Full support from the studio to call upon for design thinking, tools and tips – access to a collective of many with diverse and deep experiences. Seniorities & Employment Senior level: Mid‑Senior level. Employment type: Full‑time. Job function: Design, Art/Creative, and Information Technology. Industries: Design Services. #J-18808-Ljbffr