Member Services Consultant

Extensive Paid Training | Permanent Roles February 9th Start Launch Your UniSuper Career Extensive Paid Training | Permanent Roles Are you ready to shape the future of member experience in superannuation? Join UniSuper as a Member Services Consultant and become the trusted voice for our valued members. We're seeking agile, tech-savvy professionals who thrive in a collaborative, diverse, and innovative environment. Why UniSuper? At UniSuper, we're passionate about delivering great retirement outcomes and fostering a culture where future-minded Australians make a real difference. Our Service & Experience team is redefining member engagement through digital enablement, automation, and service excellence. In your career as a Member Services Consultant at UniSuper you will benefit from: A positive, inclusive, and collaborative culture Wellbeing programs and a yearly personal development budget Rotating rosters (Mon-Fri, 8:30am-6:00pm) Hybrid work: 60% in-office commitment Community, Culture & Wellbeing leave Lunch & learn sessions with industry experts The Opportunity As a Member Services Consultant, you'll: Deliver outstanding service across voice, chat, and email channels, ensuring accuracy and efficiency Resolve enquiries at first contact, managing escalations with professionalism and confidence Champion UniSuper's products and services, focusing on member retention and long-term engagement Access and interpret data to provide timely, accurate responses within service standards Collaborate with internal teams to deliver comprehensive solutions Maintain compliance and privacy standards, reporting breaches or errors promptly Drive continuous improvement, identifying opportunities to enhance processes and member satisfaction What We're Looking For We're seeking candidates who demonstrate a polished approach to member service, with strong communication skills and a commitment to excellence. Experience in superannuation, financial services, or other corporate environments will be highly regarded. We'd love to hear from you if you have a background in high-level customer service roles and can bring a confident, professional manner to every interaction. In addition, we are looking for: Exceptional written and verbal communication skills with a clear, empathetic and confident approach Strong problem-solving ability and adaptability in a fast-paced environment Digital fluency and comfort with omni-channel platforms A proactive mindset with a passion for delivering excellence and improving member outcomes Ability to be multi-skilled and move across voice, chat and email channels Openness to learning and career development, including opportunities for further education (e.g., RG 146, Advice, Insurance) Your Growth We believe in setting our people up for future opportunities. Many of our employees move into other parts of the business, supported by education and development programs. If you're ready to thrive in a changing environment and see this as a career and not just a job, we want to hear from you. The Interview Process Shortlisted candidates will be invited to attend an on-site assessment centre at UniSuper offices on either 7th or 8th January . This is a fantastic opportunity to meet our team, experience our culture first-hand, and showcase your skills in a supportive environment. It should go without saying, but at UniSuper, we value and celebrate diversity and inclusion. We believe that a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don't meet all the requirements. Know how to grow. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr