Member Services Consultant
vor 1 Woche
Join UniSuper as a Member Services Consultant – Superannuation and help shape the future of member experience. Key details: Start date: February 9th Permanent role Comprehensive paid training Why UniSuper? At UniSuper, we’re passionate about delivering great retirement outcomes and creating an inclusive culture where future‑minded Australians make a real difference. Our Service & Experience team is redefining member engagement through digital enablement, automation, and service excellence. Benefits include: Positive, inclusive, collaborative culture Well‑being programs and a personal development budget each year Rotating rosters (Mon‑Fri, 8:30 am‑6:00 pm) Hybrid work model – 60% in‑office commitment Community, culture & well‑being leave Lunch & learn sessions with industry experts The Opportunity As a Member Services Consultant, you will deliver outstanding service across voice, chat, and email channels; resolve enquiries at first contact; champion UniSuper’s products; and drive continuous improvement. Deliver outstanding service across voice, chat, and email channels, ensuring accuracy and efficiency Resolve enquiries at first contact, managing escalations with professionalism and confidence Champion UniSuper’s products and services, focusing on member retention and long‑term engagement Access and interpret data to provide timely, accurate responses within service standards Collaborate with internal teams to deliver comprehensive solutions Maintain compliance and privacy standards, reporting breaches or errors promptly Drive continuous improvement, identifying opportunities to enhance processes and member satisfaction What We're Looking For Exceptional written and verbal communication skills with a clear, empathetic and confident approach Strong problem‑solving ability and adaptability in a fast‑paced environment Digital fluency and comfort with omni‑channel platforms A proactive mindset with a passion for delivering excellence and improving member outcomes Ability to be multi‑skilled and move across voice, chat and email channels Openness to learning and career development, including further education (e.g., RG 146, Advice, Insurance) Background in high‑level customer service roles within financial services, superannuation or related corporate environments Your Growth We believe in setting our people up for future opportunities. Many employees move into other parts of the business, supported by education and development programs. If you’re ready to thrive in a changing environment and view this as a career rather than just a job, we want to hear from you. Interview Process Shortlisted candidates will be invited to an on‑site assessment centre at UniSuper offices on 7th or 8th January . This is a fantastic opportunity to meet our team, experience our culture first‑hand, and showcase your skills in a supportive environment. Seniority level Associate Employment type Full‑time Job function Customer Service and Finance Industries Financial Services, Insurance, and Pension Funds Referrals increase your chances of interviewing at UniSuper by 2x. Know how to grow. It should go without saying, but at UniSuper, we value and celebrate diversity and inclusion. We believe that a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don’t meet all the requirements. #J-18808-Ljbffr
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Member Services Consultant
vor 2 Wochen
City of Melbourne, Österreich HCF Australia Vollzeit1 day ago Be among the first 25 applicants Join RT Health and work in our friendly contact centre in the Sydney CBD. No weekends! About The Role RT Health is looking for a Member Services Consultant to join our Member Care team. You will be the first point of contact for all members and other stakeholders when they contact the Fund. You will handle member...
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Member Service Consultant
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City of Melbourne, Österreich Heritage Bank Limited VollzeitMember Service Consultant Are you a customer service professional looking to start your career in banking? Working with us at People First Bank as a Member Service Consultant , you will be the face of our business for our members and will be responsible for delivering consistent high-quality customer service. About the role As a Member Service Consultant,...
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City of Melbourne, Österreich AIA Hong Kong and Macau VollzeitMember Experience Consultants page is loaded## Member Experience Consultantslocations: Melbourne, AU-AIA Australiatime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 8, 2025 (20 days left to apply)job requisition id: JR-60252BE THE DIFFERENCE At AIA we don’t simply believe in being ‘the best’. We believe in better –...
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Member Experience Consultant – Superannuation
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City of Melbourne, Österreich UniSuper VollzeitA leading financial services organization in Melbourne is seeking a Member Services Consultant. This full-time position involves delivering outstanding customer service through various channels and driving member engagement. The ideal candidate will have strong communication skills and a background in high-level customer service. The role offers...
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City of Launceston, Österreich Xprt Dev Vollzeithome_work On-site Posted 13 days ago Join the Team at PYCSAM Health & Fitness! At PYCSAM Health & Fitness, we’re more than just a gym—we’re a community . Our mission is to inspire and empower people of all fitness levels to embrace a healthier lifestyle in a fun, inclusive, and supportive environment. Why You’ll Love This Role We are looking for a...
