Member Engagement Officer
vor 4 Wochen
Req #97About the companyThe Royal Australasian College of Surgeons (RACS) is a not for profit, membership-based organisation leading the way in surgical performance, professionalism and patient care in Australia and New Zealand.With service to our members at the forefront of our business, we support ongoing learning and development for our surgical workforce of more than 7,000 surgeons and 1,300 surgical trainees and Specialist International Medical Graduates.RACS is on an exciting journey to transform the way our members engage with us by making improvements across many aspects of the College - from learning and development to technology and governance. We are focusing on collaboration and innovation to better serve our members and to enhance the contribution of surgeons to the community.About the roleYou will support the functions of the Victorian State Office and Victorian State Committee in effectively and efficiently delivering meetings and events.Administration and governance functions• Manage incoming and outgoing correspondence for the office. Take follow-up action and respond/refer to appropriate people, ensuring a response is issued in a timely manner.• Provide secretariat support to the Victorian State Committees, including preparing meeting agendas and documents, minutes and ensuring actions are completed.• Support the manager to achieve Committee outcomes.• Provide support to the Victorian State Manager to successfully implement the Strategic and Business plans of the College and State Committee• Support the Manager with advocacy issues and communication.• Support the Manager and Victorian State Committee Election process under the supervision of the Manager.• Maintain and update details of Victorian State Committee MembersMember Engagement• Prepare New Fellow welcome packs/letters.• Provide high-level customer service to our Fellows, Trainees and Specialist International Medical Graduates (SIMG’s) answer member and other enquiries, resolve matters where possible or refer to other staff.• In collaboration with the VSO team, support the coordination, delivery and evaluation of a broad range of events• Plan and organise, in collaboration with the VSO team, the Awards Nominations & PresentationsMaintain and develop RACS Victoria’s communications outreach• Maintain and update the Victorian State Office webpage• Produce the electronic newsletter through the collation of content.• Work with the Communications team and contribute material for member communication• Develop relationships with external organisations, building and maintaining the College’s visibility in VictoriaSupport the Victorian Manager to meet financial targetsPerform other duties as directed by the State Manager and support other staff as part of a small team.This is a part time role based at 0.36 FTE.Skills and experience• Experience working with government / member-based organisation / or not-for-profit.• Experience in providing administrative support within an office environment• Preferable experience supporting committees, including agenda and minute taking drafting.• Intermediate to advanced skills in MS Office Suite• Excellent organisational skills• Excellent written communication skills with the ability to prepare appropriate reports, correspondence, emails and other communication• Excellent verbal communication skills and telephone manner• Ability to communicate effectively with various levels/geographic locations of staff, Fellows and external stakeholders, including hospitals, universities, health agencies and sponsors• High-level attention to detail• Ability to work independently• Flexibility to respond during peaks of workload• Please note: medical/health knowledge or background is not requiredSome after-hours work may be required of this position. Arrangements and approvals for these arrangements are done in discussions with the State ManagerAt our organisation, we are proud to have a positive impact on improving health outcomes in the community. Our people are especially important to us, we treat everyone fairly and are mindful of our colleagues and their wellbeing. Working at RACS, you will thrive in our environment where we recognise that we are all one team. Our employees are at their best when they have balance in their lives, so by joining our team you will have:flexibility to combine working from home with time spent in the officeRACS Professional Development Framework (Grow at RACS)access to a wellbeing appadditional, gifted leave at the end of the yearaccess to online learning portal THRIVE with a catalogue of 89,000+ coursesaccess to an Employee Assistance Program which includes counselling for personal and work-related issues, support for family members, legal support, career development and planning, nutrition & lifestyle advice as well as financial counsellingWe genuinely care about our employees’ health and wellbeing and encourage our people to bring their whole selves to work.How to apply?To apply for this role please submit your application by clicking on the “Apply Now’ button to submit a cover letter, resume and answer the outlined selection criteria.Please note we will be reviewing applications as they come in.Enquiries can be directed to however, applications emailed to this address will not be accepted.RACS VIC Office, 250-290 Spring Street, East Melbourne, Victoria, Australia
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