Member Services

vor 1 Woche

Melbourne, Österreich AuSAE Vollzeit

About the business and the role

The Facility Management Association of Australia (FMA) is recognised internationally as the peak body representing the facilities management industry in Australia.

As a progressive and future focused industry peak body, FMA is searching for an experienced Membership and Education professional to join their vibrant team to deliver tangible value to our stakeholders.

FMA is committed to providing an exceptional level of member support through regular member engagement and the delivery of high quality and professional development and educational opportunities.

Job tasks and responsibilities:

Responsibilities will include but not limited to:

  • Serve as the primacy point of contact for member inquiries
  • Manage member onboarding and retention activities (including renewal process)
  • Work with the Association’s key stakeholders and partners coordinate implementation of agreed member services
  • Coordinate the Association’s website, FMTV Channel, CRM and other relevant systems
  • Work with relevant member group to support their delivery of strategic and tactical outcomes in line with the Association’s 5 year strategic plan

Skills and experience

  • A degree in Business, Administration, or related field.
  • 2+ years of experience in member services, education coordination, within a members based organisation.
  • Excellent verbal and written communication skills.
  • Strong organisational skills
  • Proficiency in Microsoft Office Suite and familiarity with CRM systems (IMIS would be an advantage).
  • Ability to work independently and as part of a team.
  • Passion for member engagement and continuous learning.

Job Benefits and Perks

Flexible working conditions with central CBD location and home based work as an option. Salary packaging and employee assistance program.

This role provides a mix of input into strategic and hands-on duties suited to an enthusiastic and high energy individual looking to join a close knit team.

If you fit the criteria above please apply now or contact info@fma.com.au to receive the PD.

FMA is an equal opportunity employer, who celebrates diversity and are committed to an inclusive environment for all employees.

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