Sr. Amazon Q Strategist, Amazon Q Customer Success Team, AWS

Role Summary Sr. Amazon Q Strategist on the Amazon Q Customer Success Team at Amazon Web Services (AWS). AWS is known for its relentless customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies, aligning new ways of managing people and rearchitecting critical processes to leverage Gen AI. The Amazon Q Customer Success Team members leverage deep knowledge of AWS services and market trends in collaboration with sales and partner teams to propose, architect, and implement transformational solutions. We make customer success a reality using AWS Gen AI services as an enabler. Amazon Q Strategists are dynamic professionals who architect and propel customer success, guiding organizations from proof‑of‑concept to full‑scale production implementation of Amazon Q. They craft strategic roadmaps that expand Amazon Q's footprint, drive innovation, and maintain executive presence while navigating interactions with internal leadership and diverse stakeholders. They orchestrate contractual agreements, align expectations, and ensure flawless delivery of solutions, combining AWS expertise, hands‑on building skills, and cross‑industry business acumen. Key Job Responsibilities Lead generative AI transformation programs from sales to delivery, partnering with customers to drive adoption, implementation, and measurable business value. Orchestrate high‑level discussions on complex, industry‑specific business and technical concepts, fostering alignment among C‑suite executives, line managers, and technologists. Design and facilitate engaging workshops that bridge customer technical and business teams, showcasing Amazon Q's transformative potential to uncover high‑impact business value opportunities. Support delivery teams with hands‑on programming, blocker remediation, escalations, and ideating and delivering custom solutions when needed. Build and maintain strong, trusting relationships with customers and internal stakeholders, including the Generative AI Innovation Center, solutions architects, service teams, business development, marketing, industry specialists, partners, and regional organizations. Stay informed on Amazon Q service updates and advancements in generative AI technology through continuous learning and industry engagement. Proactively identify process improvements across initiatives, taking ownership to develop and implement effective solutions. Basic Qualifications 7+ years of cloud architecture and solution implementation experience. 7+ years of external or internal customer‑facing, complex and large‑scale project management experience. 3+ years of working with Data & AI related technologies, including AI/ML, GenAI, analytics, database, and/or storage experience. Preferred Qualifications Experience developing, deploying, and managing AI products at scale. 7+ years of highly scalable systems experience. Experience representing and advocating for a variety of critical customers and stakeholders during executive‑level prioritization and planning. Experience with vertical industry sales of contemporary services and solutions. Experience working with systems integrators and consulting companies to achieve sales. International consulting or professional services sales and delivery experience. Acknowledgment of Country In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Company: Amazon Web Services Australia Pty Ltd Location: Melbourne, Victoria, Australia #J-18808-Ljbffr