Student Support and Administration Officer

Student Support and Administration Officer Queensland Institute of Higher Education – Brisbane QLD Australian International Institute of Higher Education (AIIHE) is a higher education provider offering undergraduate programs in Australia. With campuses located in Sydney and Brisbane, AIIHE offers a student‑centred approach to learning and equips students with the skills they need to kick‑start their careers in the modern global business environment. The Australian International Institute of Higher Education (AIIHE) aspires to be a leading and respected institute that is vibrant and welcoming, pursues excellence in higher education and contributes to the progress of the wider community. About the role This role is based on our Brisbane campus. The Student Support and Administration Officer will be responsible for carrying out essential administrative activities across finance, marketing, recruitment, and student learning support. They will report to the Student Services Manager and collaborate with the Marketing and Student Recruitment Officer and Student Learning Support Officer. Key responsibilities Providing advice and support to students and staff on courses, student administration systems, policies, procedures, and processes. Reviewing and processing admissions and other student lifecycle transactions. Handling and resolving student issues and escalating to the Student Services Manager where required. Assisting in the collection, analysis, and reporting of student data. Assist in managing the Institution's social media accounts. Provide ongoing support and resources to international students, assisting them with cultural adjustment and integration. Any other duties as required. Qualifications / Selection Criteria Essential Completion of a tertiary qualification preferably in Accounting/Commerce, Business Administration. Experience working in student services/administration preferably in the international student division of a higher education provider or University. Knowledge of regulations relating to the higher education industry including the Education Services for Overseas Students (ESOS) Act, the Higher Education Standards Framework (HESF), and an understanding of the Department of Education, Provider Registration and International Student Management System (PRISMS), will be looked on favourably. Demonstrated aptitude for efficient and thorough administration. Excellent time management skills and a willingness to be flexible in undertaking administrative duties. Excellent organisational and multitasking abilities, with a keen eye for detail. Demonstrated computer literacy, including competencies in using Microsoft tools along with basic data analysis skills. Effective communication and interpersonal skills to collaborate with diverse stakeholders. Person Specification We are looking for a passionate and experienced Student Support and Administration Officer with the ability to build positive relationships grounded in trust and integrity and can communicate effectively with all stakeholders. You will have a passion for developing a culture of high performance. You will be a builder of relationships and experience in a higher education setting and ready to take the next step in your Student Support and Administration career for the Higher Education Sector. Being proactive and showing initiative will be key to your success. At AIIHE, we value diversity, equity and inclusion. We are committed to listening to diverse voices and ensuring that those voices are encouraged and included. We encourage people of Aboriginal and Torres Strait Islander descent, the LGBTQ+ community, people with disabilities, and people from all backgrounds to apply. Application Process Please ensure your application includes the following: Statement addresses each of the selection criteria. A brief cover letter outlining your suitability for the role. Current curriculum vitae/resume, which should include: full name, address, telephone number and email address; details of education, professional training and qualifications; employment history, including present position and details of relevant professional, consulting or industry experience; names and contact details of referees Other Requirements For short‑listed candidates, professional reference/background and due diligence checks. Remuneration An appropriate higher education award rate will be offered to the successful candidate, depending on the combination of skills and experience. #J-18808-Ljbffr