Service Advisor
vor 1 Woche
Job Purpose Salary: £30,000 - £32,000 OTE £18,000 The role of the Service Advisor is to : Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication. Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles. Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards. Here at Harwoods, we highly value organisational, communication and time management skills along with a friendly smile. Department / Business / Location Service Reports to Service Manager Key Responsibilities Provide exceptional levels of customer service and ownership throughout your customer’s Harwoods experience. Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer. Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets. Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention. Confidently establish an understanding agreement with the customer of the work to be carried out. Accurately maintain the service department loading system in line with workshop capacity. Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation. Understand and adhere to manufacturer service requirements. Maintain safe working practices and abide high standards of the business. Take on additional responsibilities as required by the business. Skills & Requirements Essential Full UK driving licence. Organised. Smart appearance. Confident. Ability to excel in a team-based environment and achieve common goals. Experience Desirable Relevant experience in a customer facing role delivering excellent service. Main dealer experience preferred. Hours Mon - Fri 8am - 6pm. Saturday - 1pm rota 1 / 6 paid as overtime or time off in lieu. The Harwoods Way Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below : We Treasure our people and our customers We challenge ourselves to grow & improve We grab responsibility We run in the same direction as one team We inject energy and fun into our work We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners : Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BMW & Mini (Service), MAN We operate across 5 counties in the South East of England, namely : Surrey, East Sussex, West Sussex, Wiltshire, Hampshire. With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including : recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities. We demand the best for our colleagues and our customers and look forward to your application Skills for the job ITLiteracyNumeracySmart Appearance #J-18808-Ljbffr
-
Customer Services Advisor
vor 3 Wochen
Brighton, Österreich Nuffield Health VollzeitCustomer Services Advisor Brighton Hospital | Sales and Business Development | Bank £12.58 per hour Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability. Nuffield Health is the charity that’s building a healthier nation, one day at a...
-
Automotive Service Concierge
vor 1 Woche
Brighton, Österreich Harwoods Ltd VollzeitA family-owned automotive retail group is seeking a Service Advisor to provide outstanding customer service and manage communication between customers and the workshop. Responsibilities include ensuring a smooth handover process, maintaining loyalty through efficient service, and achieving productivity targets. Ideal candidates should possess a full UK...
-
Family Court Advisor
vor 3 Wochen
Brighton, Österreich Sanctuary Personnel Ltd VollzeitAgency Family Court Advisor – Specialism in Brighton/Sussex & Surrey An exciting opportunity awaits for a qualified Agency Family Court Advisor in the charming areas of Brighton, Sussex, and Surrey, UK. This full-time ongoing contract offers a competitive weekly salary of £37 per hour. Take the next step in your career while enjoying the flexibility and...
-
Credit Solutions Advisor
vor 3 Wochen
Brighton, Österreich Bank of America VollzeitDescription This job is responsible for originating loans for clients with residential mortgage needs and is the primary lending specialist working full time within the financial center. Key responsibilities include delivering First Mortgage and HELOC lending products in person or by telephone and providing products such as Auto Loans, Credit Cards and Core...
-
Technical Customer Service Advisor
Vor 2 Tagen
Brighton, Österreich Paxton Access VollzeitAt the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers. We\'re a global brand with nearly 40 years of experience, our team of over 400 employees is spread around the world. We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams...
-
Fashion Retail Stylist
Vor 5 Tagen
Brighton, Österreich Glassworks London VollzeitA vibrant fashion retailer in Tasmania is seeking a confident and organized retail style advisor. This role involves delivering exceptional customer service, meeting sales targets, and supporting store management with daily operations. Ideal candidates will be enthusiastic team players who are eager to grow their fashion styling skills in a dynamic...
-
Retail Style Advisor
Vor 5 Tagen
Brighton, Österreich Glassworks London VollzeitCareer Opportunities with Glassworks London A great place to work. Careers At Glassworks London Are you ready for new challenges and new opportunities? Join our team! Current job opportunities are posted here as they become available. Founded in London, in 2010, Glassworks is a fresh London fashion brand – totally independent, style‑obsessed and...
-
Brighton, Österreich American Residential Services VollzeitOverview $20 per hour + commission $25 – $35 / hour on average with commission 10-4 Thu-Sun Buckley Road, Brighton, CO Part-time and full-time opportunities available Join ARS, the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,+ professionals and over 45 years of trusted home service. What We Offer : Weekly pay via...
-
Automotive Store Manager
Vor 2 Tagen
Brighton, Österreich As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented ind VollzeitWe are currently seeking an experienced Store Manager to join our high-volume, full-service automotive repair center. The ideal candidate thrive in a fast-paced environment, have a proven track record of driving repeat customer sales, excel at solving complex problems, and take pride in delivering high-quality and timely work. We provide a clean, modern and...
-
Entry Level Automotive Technician
Vor 2 Tagen
Brighton, Österreich As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented ind VollzeitEntry Level Automotive Technician / Mechanic Brighton - 1699 Entry Level Automotive Technician / Mechanic 401(k) matching Health insurance Opportunity for advancement Paid time off We are currently seeking an automotive technician that is looking to progress and grow their career in the automotive field. The ideal candidate will be able to work efficiently...
