Psychosocial Recovery Coach/Support Coordination

Recovery Coach/Support Coordinator – Newcastle Permanent part time, 32 hours/week Want to make a difference? Join the New Horizons team as a Recovery Coach/Support Coordinator in Newcastle. About the Role The Support Coordination Team exists to connect participants with an NDIS plan to supports and services. The team is the first point of contact for NDIS participants, families and Support Coordinators who are seeking information about New Horizons or who have chosen us to provide services for them under an NDIS plan. We empower our customers by supporting them to build independence, identify and achieve goals, engage in activities of daily life, and encourage genuine connections within the community. To work with us you have a positive, authentic, inclusive personality which you bring to work with you every day. Key Responsibilities Ability to constructively navigate and adapt to change. Understanding of Coordination of Supports and Recovery Coaching under the NDIS. Working with people with a Psychosocial Disability and demonstrated knowledge of the awareness of relevant disability service standards, Mental Health Act and other legislative requirements. Able to develop appropriate relationships, internally and externally associated with the role that benefits both the customer and the organisation. Actively seeks and encourages innovative solutions to perform under pressure and maintain resilience. Developing creative solutions to overcome day to day challenges. Building and maintaining effective relationships. Risk management and WH&S requirements. Using Microsoft office and systems for reporting. What our customers want from you We took the time to ask our customers what they think makes a great support worker. “How do you compare to their ultimate wish list?” Our customers would like you to be: Punctual, friendly, outgoing, non-judgmental, flexible, guided by lived-experience, persistent, balanced, empathetic and practical. Our customers also want you to know when to motivate, when to challenge, and when to stop What you will bring to the role Minimum Cert IV in Mental Health Peer Work, or equivalent. Valid NSW Drivers License (Class C), with ability to drive large cars and/or vans. Willingness to obtain an Australian Federal Police Check, NSW WWCC and NDISWC to meet New Horizons employment criteria prior to commencing with us. A strong set of values that guides your work, incorporating our organisational values of passion, integrity & respect. Great computer skills with proven ability to use microsoft office and customer relationships management systems. Why join New Horizons and amazing benefits we offer New Horizons pays above the award & penalty rates. Fitness Passport – Discounted gym membership. Employee Assistance Program (EAP) for employees and family members. Paid Parental Leave: Comprehensive leave to support growing families. At New Horizons, we are passionate about creating a unified organisation where our teams work seamlessly together to deliver exceptional service that enhances the lives of our customers while at the same time improving employee experience and career development opportunities. We align our work with our organisation’s values - fostering a culture of collaboration, trust, and accountability. As part of our team, you’ll be empowered to take initiative and use your talents to improve the lives of our customers. Together, we are a community committed to transforming lives through our services, embracing challenges with creativity and adaptability for lasting positive impact. How to Apply Please apply via the link now – our application process is mobile friendly. For related queries or questions please feel free to contact the recruitment team on Due to high volume of applications, only shortlisted candidates will be contacted. Equal Opportunity Statement New Horizons is an equal Opportunity Employer, and our people represent the community which we service. We invite all the applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds. Due to the specific support needs of the customer base and the inherent program requirements, there is a genuine occupational requirement for female applicants to apply, under the exception clause of the NSW Anti-Discrimination Act 1977 – Section 31. New Horizons values diversity and encourages applications from people from all walks of life. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support. New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land. #J-18808-Ljbffr