Front Office Manager, Mindil Beach Casino Resort

Overview Delaware North Australia is hiring a full-time Front Office Manager to join our team at Mindil Beach Casino Resort in Darwin. In this role you will be responsible for assisting with the overall management of the front office function, ensuring accurate processing of all guest and external operator accounts, and maintaining a high level of communication with all resort departments. We’re looking for a hands‑on leader who is actively present at the front office, engaging with guests and supporting the team. If you are a natural leader with exceptional organisational skills and a passion for providing world‑class hospitality and guest experiences, then this could be the perfect role for you What we offer THE CITY – Darwin is a tropical paradise with summer all year long. Just a few steps away from some of the most beautiful National Parks in Australia where hiking, camping or fishing take on a whole new meaning THE OFFICE – A vibrant casino resort set amid 30 acres of tropical gardens and located right on the beach, just a three minute drive from the CBD THE TEAM – We are focused on growing a team that enjoys each other’s company and love creating the best work possible TRAINING – Thanks to the Delaware North global network, we have access to thousands of online courses and resources EXTRA’S – Employees are entitled to a complimentary meal every shift, complimentary parking, and generous discounts on spa treatments, dining and accommodation What you will do Oversee the delivery of consistent, high‑quality guest service at the front office, including proactive monitoring of guest feedback and implementing improvements Create and communicate occupancy forecasts and room revenue projections, supporting operational strategies to enhance efficiency and service speed Assist in planning and managing team member rosters, labour cost forecasting, and daily adjustments to align with business needs and budget Ensure cash, stock, and asset security by conducting audits, implementing theft prevention strategies, and maintaining accurate financial records Collaborate on special projects, support sales and revenue initiatives, and implement best practices through coaching and mentoring the operational team More about you Relevant 4 or 5 star resort or hotel front office experience Financial analysis, event planning, and coordination skills Knowledge of Opera Property Management System highly regarded Effective coaching, mentoring, and training skills The application period will close on 28/11/2025, unless a suitably qualified candidate is identified sooner. Who we are Mindil Beach Casino Resort is the Northern Territory’s leading entertainment and leisure destination, set on Darwin’s stunning beachfront. The resort features over 600 gaming machines, a variety of table games, and exceptional dining at il Piatto for authentic Italian cuisine and The Vue for modern Australian dishes. Guests can unwind at the Lagoon Day Spa or relax by the infinity pool. As Darwin’s only five‑star beachfront resort, it offers 152 luxury rooms and suites plus multipurpose function spaces for weddings, conferences, and special events. Combining world‑class hospitality, breathtaking ocean views, and vibrant entertainment, Mindil Beach Casino Resort delivers an unforgettable tropical escape. At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen – share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer. Be careful – Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr